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How long does retain your data, and can you request the deletion of your data?

At, the collection and usage of your data are necessary for financial and regulatory purposes.

For us to process your data, we must obtain your consent at the beginning of the business relationship. You can read our Terms and Conditions for more information.

Find out how long your data is retained and how to request the deletion of your data below.

Collection of your data

Our clients’ data is stored in our client management systems and retained under our retention policy.

You can contact our customer support team at or for more details.

When you use our platform, we may share your information with a range of recipients such as regulators, financial institutions, public authorities, professional advisers, auditors, and insurers.

However, we will only disclose personal data about you to the extent permitted under the General Data Protection Regulation (GDPR).

If you want to learn more about the external parties we share your information with, please check out our Privacy Policy.

Data retention policy

At, we store your data for:
– Five years from the date your customer account is terminated

– Any retention period required by law

– Any need to store records beyond the above periods to handle potential audits, tax matters, or for the establishment, exercise, or defence of legal claims.

Withdrawal of your consent

If, for some reason, you want to withdraw your consent regarding the use of your data, we will not be able to continue providing our services to you.

You can withdraw your consent anytime by contacting our customer support team at

Deletion of your data

If you wish to have your data deleted, you can email your request to

After we receive your request, we will do a thorough review that may take up to 10 days to be completed. During this period, we may share more details with you.

Once your agreement with us is terminated, we shall keep the personal data provided to us for at least five years. This includes but is not limited to, your name, address, email, phone number, trading and transaction history, and deposit and withdrawal history.

Refer to page six of our Privacy Policy for more information.

You can send us a question through our query form. You can also place a complaint using this form for data protection and privacy matters.

Log in to your account now to manage your data privacy settings.

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What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

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