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How does handle order cancellations or modifications?

Cancelling or modifying your order is part and parcel of trading.

If you’re wondering if ever cancels or modifies your orders on your behalf, the answer is no - would never cancel or modify your orders.

In addition, we are not allowed to provide you with trading advice. This means you are the only person responsible for all trading decisions and activity in your trading account.

Read on to find out more about order cancellations or modifications.

Adding or modifying your orders

Most of the symbols we offer are available for adding and modifying pending and protection orders when they are out of their trading sessions.

If you change your mind about an instrument, you can update your orders 24/7.

When your orders may get cancelled or modified

At, orders might get cancelled or modified under these circumstances:

  • Delisting (for equities)
  • Product termination
  • Corporate actions (e.g. stock split, spin-off, rights issue, etc.)
  • Rollovers on future contracts on Fridays are only for MetaTrader 5 (MT5). If MT5 is cancelled, or MetaTrader 4 or Cosmos, they will be adjusted symmetrically point for point
  • If your account has 0 equity - any pending orders will get cancelled within a lapse of 30 days

Preventing forced liquidation

Our system will notify you in advance if your margin level drops below 100%.

We might alert you regarding a potential loss of funds that might be caused by account liquidation. To avoid liquidation, you might need to close some of your positions or add funds to sustain your positions.

Requesting for help

You can contact the Dealing Desk on 24/5 to cancel or modify orders on your behalf. However, any action needs to be instructed and confirmed by you, either via email or a phone call.

Clients affected by delisting, product termination, and/or corporate actions will be notified via email before any action is taken on their account.

Rollover calendars are posted on the website on a monthly and weekly basis. You can see the rollover date on our web platform, under the “Key Statistics” of each symbol as below.

Check rollovers for order cancellations or modifications

Loss of account access

If you need to open, close, or modify a position, but have no access to your account, contact our support team.

Log in to your account now to check your rollover dates.

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What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

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