EN Down
Hi, user_no_name
Live Chat

Our trading platforms

How can you access and update your data privacy preferences on

On, we take your data privacy very seriously. We make every effort to safeguard your data and believe in operating with transparency.

If you wish to amend or update your preferences you can do so through the Notifications Center in your account. Alternatively, you can contact us at or

When you trade on, we collect your data for transaction and identity verification purposes. For example, we use cookies to improve your trading experience - with your permission.

Other details about data privacy can be found in our Privacy Policy.

Read on for more information.

Cookie disclosure policy

Our website uses cookies, or small text files stored on your computer when you visit certain web pages.

Cookies that are used on our website allow us to recognise you on subsequent visits. They also help us to optimise your user experience on our site.

Read our Cookie Disclosure Policy to find out more about the cookies we use or update your cookie settings.

What we do with your data

Our Privacy Policy explains the way we process our clients’ data. This includes your personal information and photos.

The data is stored in our client management systems and retained in accordance with our retention policy.

Data retention policy

We retain your data for:
– Five years from the date of termination of your customer account
– Any retention period required by law
– Any need to store records beyond the above periods to handle potential audits, tax matters, or for the establishment, exercise, or defence of legal claims

Changing your notification preferences

You can amend your trading notification preferences. Trading notifications refer to push notifications, SMS messages, emails, and pop-ups that you receive from us.

If you have a request or need further clarification, you can email customer support at or

Closing your account

When you delete your trading account, you can no longer log into your trading account. This action cannot be undone.

Before submitting your request, please ensure that any open positions have been closed to avoid processing delays.

We will retain your data in accordance with applicable laws and regulations. Under these circumstances, your account will be terminated under the applicable Terms and Conditions, but your data will not be fully deleted as we have a statutory obligation to retain our clients’ data for at least five years. Refer to our Privacy Policy for details.

We will not charge you extra fees for keeping your trading account open if you do not intend to use it at present. So you don’t have to close it and you can activate it whenever you want.

But if you do not place a trade; open or close positions; and/or deposit into your account for an extended period, your account will become inactive.

An inactivity fee of 10 USD will be charged monthly if your account has been inactive for more than three months (90 days) as per UK regulations. For FFS, the inactivity period is 365 days.

If you still wish to close your account, you can email your account closure request to

Log in to your account now to update your data privacy preferences.

Other Topics

Start trading with

View all

Getting started with

View all

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

Get help

Any questions?
Let’s see if we can answer them.

See all FAQs

What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

Get help
Live Chat