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Account registration & verification

Now that you know how to set up a account and have set up your login details, you are ready to trade.

You will be automatically given one real and one demo account if you opt to set up a live account during registration.

If you decide to first create a demo account, you can switch to a live account later on - in which case you have to complete the questionnaire and verification process.

Here’s how you can switch between a real and demo account on both the app and web platform.

On the web platform

1. Go to the upper-left corner menu, and click Switch to Demo (or Switch to Real, depending on which account is currently selected)..

2. Alternatively, click the arrow near the account name at the upper-right side of the page. Click Switch account.

A live trading chart,

3. In the opened window, select the account to switch to, and click Switch.

A window displaying existing accounts with a button to switch demo or real account.

On the app

1. Click on the arrow at the top of the screen.
2. In the opened tab, click Switch to Real (or Switch to Demo, depending on which account is currently selected).

The account page on the mobile app shows the equity, open P/L, and margin level, below is the switch account button.

3. Alternatively, under Account, click Switch Account.


4. Choose the account to switch to.

Existing accounts are displayed at the bottom part of the mobile screen.

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What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

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