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Complaints Form


As a global regulated investment firm we take all complaints very seriously. In line with the regulation we have established a Clients Complaints Handling Policy of which this form is a mandatory ingredient. Upon receipt of this complaint form duly completed, a thorough investigation of the expressed claim(s) will be conducted with full priority. A Full and Final Response is to be provided within two (2) months from the date of complaint’s submission.


If you have any questions or concerns, please feel free to contact our Customer Support Department at


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Details of the Complaint

Have you communicated with customer support as to the problem?

Have You Communicated the Issue With Any Third Party?

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