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How do you solve order execution problems?

At, we want to provide the best trading experience to all our clients.

We constantly strive to ensure our platforms and apps are operating at optimum speed and efficiency.

However, you may experience technical difficulties from time to time. Here’s what you can do during such instances.

Account keeps hanging

If you are unable to access your Web Trader account, follow these troubleshooting instructions:

  1. Open your browser.
  2. Press Ctrl + Shift + Delete together.
  3. Make sure the “Empty the cache”, and “Delete cookies and other site and plug-in data” boxes are ticked.
  4. Click “Clear browsing data”.
  5. Close your browser and start it again.

Trade didn’t close despite stop-loss or take-profit orders

For stop-loss or take-profit orders, you can choose either Limit Order or Sell Order.

Under each, you can choose Buy Limit Order and Sell Limit Order, or Buy Stop Order and Sell Stop Order. Check the opposite direction (and not the same direction) to see the price.

Still, having issues closing your trade when placing a stop-loss or take-profit order?

Contact our customer support team and let them know your position’s ID number via or Live Chat.

Technical issues with order execution

If you are encountering issues with order execution, you can contact our Trading Desk at +357-2-203-0583.

They will be able to modify, close, and open trades for you over the phone.

Log in to your account now to place a new position.

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What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

Get help
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