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Can you control the data that collects about you, and how can you manage your data privacy settings?

At, before we begin a business relationship with you, we have to collect your data to satisfy legal and regulatory requirements.

Find out how your data is collected and used, and how you can change some of these settings.

Our data privacy policy

We take numerous precautions regarding the security of our system and the protection and safeguarding of our client’s personal and financial information.

You may refer to our Privacy Policy for more information regarding your data held with us.

Why and how we collect your data

Your data is collected by the entity Finalto (BVI) Limited.

Finalto (BVI) Limited is regulated by the FSC under license number SIBA/L/14/1067 which is located at Ritter House, Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands.

The information we collect from you helps us fulfil our legal obligations under Anti-Money Laundering laws and regulatory reporting requirements.

These details are provided by you at the registration stage and every time you register a new payment method with us, or in any way refresh or update your information.

Your data is processed according to the information you provide us. This includes external publicly available sources (e.g. the press, registers of companies, online websites, social media platforms, etc) anti-fraud databases, and sanctions lists.

Contact customer or for more information or to place a complaint.

How we keep your data secure

  • We comply fully with financial regulations requirements, including the holding of sufficient capital to safeguard client funds.
  • We segregate client funds from operational funds and monitor them daily.
  • We use a combination of advanced technical and physical safeguards to protect all data systems.
  • We have rigorous firewalls and Secure Sockets Layer (SSL) software in place to protect information during transmission.
  • We encrypt all communication between our clients and data servers.

Our cookie disclosure policy

Our website uses cookies, or small text files stored on your computer when you visit certain web pages.

Cookies used on our website allow us to recognise you on subsequent visits and optimise your user experience on our site. Refer to our Cookie Disclosure Policy for more details.

How to delete your data

If you wish to delete your data with us, you can email your request to

Your request will be subject to a thorough review that may take up to 10 days to be completed. You may be further contacted with more information concerning your case during this period.

Do note that your financial data must be stored on our system for at least five years since the date of your last transaction.

For data protection and privacy matters, you can send us a question through our query form, or place a complaint using this form.

Log in to your account now to manage your data privacy settings.

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What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

Get help
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