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Account registration & verification

Before you can start trading on, you have to complete our onboarding questionnaire.

It covers three aspects: your personal information, appropriateness, and economic profile.

Here’s a step-by-step guide on how to complete your questionnaire*.

*Please note that depending on where you live, the content of the onboarding questionnaire and the order of questions may differ from the example below.

1. Choose your country of residence

Field requires the user's country of residence.

2. Key in your name and phone number

Field requires user's name, birthdate, contact number

3. After you’ve done so, click “Continue”.

Example of user's name, birthdate, contact number

4. Key in your address details

 Field requires user's residence address.

5. Declare your employment status

Field requires the user's country of residence.

6. Answer some questions about your profession

Field requires user's profession.

7. Select your annual income

Field requires user's annual income.

8. Select the amount of savings and investments that you have

Field requires users savings and investment data.jpg

9. Choose the amount you plan to use on trading every year

User's annual trading budget amount.

10. Indicate the purpose and nature of your trading

User's annual trading budget amount.

11. Select the source of your funds

Field requires user's source of funds.

12. Read our terms and policies

Click “Confirm” after you’ve read these.

Documents about trading terms and policies.

Sign up now to complete the questionnaire and start trading.

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See all FAQs

What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

Get help
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