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Getting started with

Account verification is an initial step in trading that enhances security and helps ensure the integrity of financial transactions. It not only safeguards your account but also ensures compliance with regulatory requirements, providing a safer and more trustworthy trading environment.

At, account verification is straightforward. The process takes about one business day after all the required documents are submitted.

When you may need to verify your identity

You have to go through our verification process when you set up an account with us.

However, if you are facing problems with your account, you may need to resubmit your documents so we can verify your identity once more.

At times, your request to add funds to your account may be pending. This may occur when the account or payment verification process has not been completed.

If you have any questions or difficulties uploading your documents, you can contact our customer support team.

They will let you know the requirements for your account to be reactivated. We will email you as soon as we have this information.

If the issue persists, you may need to check with your payment provider or contact customer support.

How we verify your account

In line with legal and regulatory obligations, we are required to verify your identity and residential address to protect you and the Group from fraud, as well as guard your privacy.

By opening an account with us, you agree to comply with all applicable anti-money laundering and counter-terrorism financing laws and regulations.

This includes the submission of documents such as:

Proof of identification – A clear copy of a valid passport. If this is not available, please provide us with a copy of your National ID or driver’s license.

All details must be visible (full name, date of birth, date of expiry, photograph, document number, and full security strip if applicable). Proof of identification that displays initials will not be accepted as proof of identity.

Proof of residence – A clear copy of your bank or credit card statement, utility bill (e.g. water, electricity, gas, landline phone, internet, TV service), or municipality statements.

Note that all details must be visible (full name, address of residence, date of issue of the document, logo or stamp of the issuing company).

Proof of residence documents must have been issued within the last six months. All documents provided must be issued in your name. Third-party documents will not be accepted.

Follow these detailed steps for the account verification process.

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What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

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