EN Down
Hi, user_no_name
Live Chat

Getting started with

Are you experiencing a technical issue while trading on our platform?

Here’s some good news: due to our global reach, our customer support team offers assistance in English, Thai, Vietnamese, Spanish, Arabic, Italian, Spanish, and Greek.

You can contact the customer support team for help via:


Send your enquiry to our customer support team at You will receive a prompt response within the same day.

A phone call

Depending on where you live, you can call the customer support team for assistance from 10 pm UK Sunday to 10 pm UK Friday at the following numbers:

United Kingdom: +44 208 097 9794

Australia: +61 290 700 431

Europe: +357 22278807

Global: +44 208 097 9794

South Africa: +27 104470539

Live Chat

You can also chat directly with our customer support team via Live Chat. Our agents are online 24 hours from Monday to Friday.

To launch a chat with a customer support representative, click the chatbot icon at the bottom right corner of any page.

customer support homepage icon

Our support agent will attend to you shortly.

customer support chat bot

An online query form

Another way is to describe the issue you’re facing in an online query form.

Attach relevant screenshots or images to help us better understand the issue you’re facing. Click Submit to send your online query to us.

online query form

Whether you need help navigating the platform or are facing an issue while trading, feel free to contact our customer support team anytime.

We’re ready to help with whatever you need.

Log in to your account and contact our customer support team now.

Getting started with

Articles in this section

Other Topics

Start trading with

View all

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

Get help

Any questions?
Let’s see if we can answer them.

See all FAQs

What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

Get help
Live Chat