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At, we do not take any chances with our client’s data security and privacy.

We employ the latest technology and industry practices to ensure the privacy and security of personal and trading data.

Our data privacy policy

The protection and safeguarding of our client’s personal and financial information are of utmost importance to us.

Our Privacy Policy will be periodically reviewed to account for new laws and technology, changes in our operations and practices, and to ensure its relevance in a changing environment.

Any information we hold will be governed by the most current Privacy Policy displayed on our website(s). Please refer to it for more information regarding your data held with us.

Data collection policy

We store your data for:

– Five years from the date of termination of your customer account
– Any retention period required by law
– Any need to store records beyond the above periods to handle potential audits, tax matters, or for the establishment, exercise, or defence of legal claims.

How we keep your data secure

  • Client funds are segregated from operational funds and are monitored daily.
  • We hold sufficient capital to safeguard client funds.
  • We use a combination of advanced technical, organisational and physical safeguards to protect all data systems.
  • Rigorous firewalls and Secure Sockets Layer (SSL) software are used to protect information during transmission.
  • Communication between our clients and data servers is encrypted.

Data collection

For more information on how we collect your data or to file a complaint, contact or immediately.

Funds security

At, we implement and adhere to strict financial guidelines and regulations internally and with external parties, as the security of your funds is our top priority.

With, your funds will not be at risk even in case of insolvency or bankruptcy as all client funds are held in segregated bank accounts to ensure maximum funds protection.

Staying safe online

Some certain websites and fraudsters have tried to impersonate us, so do be careful when trading online.

Please refer to our Staying Protected Online page for more tips on safeguarding your privacy online.

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What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

Get help
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