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What steps should you take if you suspect any fraudulent activity or scams on

At, the security of your transactions and data is paramount.

But some scammers are trying to impersonate our brand and fool unsuspecting victims into revealing their personal information.

Find out how to guard against fraudulent activity on and what to do if you notice any suspicious transactions.

Common types of scams

Here are four main types of online threats that you have to be careful of.

  • Viruses and malware: Do not download files from unknown sources.
  • Unsafe sites: Always check that a website domain starts with “https://secured”.
  • Phishing emails with typos or slightly different domains: Phishing is a tactic where scammers send emails that appear to be from reputable companies to trick users into revealing their passwords and credit card numbers. For example, certain websites and fraudsters have been trying to impersonate the brand name.
  • Impersonation scams: Someone may claim to be from a bank or and ask you for sensitive information such as passwords.
  • Unregulated investment firms: Check with a regulator if an investment firm is licensed to operate in your region before conducting business with it.

How to stay safe online

Follow these tips to avoid falling prey to scams.

  • Never share your password details and account details with anyone.
  • Do not respond to unsolicited emails, calls, direct messages, etc.
  • Never transfer money or divulge your personal and financial information via telephone, social media, or email.
  • Never transfer money to a bank account to anyone who states he or she is acting on behalf of will never provide any trading advice nor contact you directly to persuade you to open a specific position.
  • Remember that reputable companies will never request any personal account or payment information from you.

How protects your data

To protect our clients, we have implemented the following measures:

  • We constantly monitor unusual and irregular activities in online activities and payments.
  • Our Data Protection Officer ensures that complies with General Data Protection Regulation (GDPR) standards.
  • The controls and monitoring tools used to protect our systems and data are regularly audited by internal and external parties.
  • We use advanced technical and physical safeguards to protect all data systems.
  • Our rigorous firewalls and Secure Sockets Layer (SSL) software protect the information transmitted.
  • The communication between our clients and data servers is encrypted.

Please refer to our Staying Protected Online page for more details.

Our official email domains

The official email domains that uses to communicate with you are and

You shouldn't engage with or respond to any communication that differs from our official email domains.

What to do if you suspect your account has been compromised

If you notice any suspicious activity on your account, you should:

  • Immediately change all of your passwords for security reasons.
  • Contact our customer support team via Live Chat or email them at
  • Contact our Data Protection Office at
  • Provide as much information as you can (e.g. screenshots, your phone number, email address, etc).

Log in to your account now to change your password.

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See all FAQs

What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

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