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Getting started with

What are the funding options for a account?

Are you wondering how to fund your account? It’s easy to add funds or make a deposit on your account.

Check out this guide for a quick walkthrough.

How to make a deposit

The minimum deposit is the equivalent of 100 in the following currencies:

You can see the available funding methods we offer under the section “Deposits & Withdrawals”.

Or check out the methods you can use on the Web Trader platform by clicking “Add Funds” on the top toolbar.

Similarly, you can make a deposit any time from your mobile application to your trading platform by following the path: Account/My account/Add funds.

The deposit did not go through

Your deposit could have failed due to insufficient funds. Contact your bank for more information.

In the meantime, you can deposit by using our alternative payment methods: wire transfer; fast bank transfer; Skrill; Neteller; or PayPal.

How to add funds

Follow these steps to add funds to your trading account:

  • Click on the menu in the top right corner of the platform.
  • Choose the “Add Funds” option.
  • Select your preferred currency and amount.

Currencies and payment methods for adding funds

You can use a credit card or wire transfer to add funds. We accept funds in the following currencies: USD/EUR/GBP/DKK/NOK/SEK/PLN/CZK/AED.

Additional currency options are available in the Deposit Section of the platform.

Fee for adding funds does not charge clients for adding funds to their accounts. However, we recommend that you check with your payment service provider about any transaction fees or additional charges.

Clients adding funds of over $2,500 will be reimbursed by via wire transfer for any external transaction fees.

Inability to add funds

Adding funds to your account may sometimes be in pending status if the account or payment verification process is not completed.

To complete the entire verification process, follow this guide:

  • Log in to your account.
  • Select “Verification Centre”.
  • Upload the necessary documents using the “Upload Documents” option.

Verification of documents may take up to 24 business hours to review after submission. You may receive additional instructions via email after uploading your documents.

Contact your payment provider or customer support if the issue persists.

Log in to your trading account now to check out available funding options.

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See all FAQs

What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

Get help
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