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Are there any fees associated with an inactive account on

Once you set up an account on, it’s good to keep trading on it. This is because inactivity fees will apply if you do not use your account for an extended period.

Another reason is practice makes perfect when it comes to trading. Over time, you are likely to not only master the basics but may also pick up a few techniques along the way.

Find out more about inactivity fees below.

Inactive account fee

A trading account held with, in which the client has not placed a trade; opened or closed positions; and/or deposited into the account for 90 days or more, is classified as an inactive account.

An inactivity fee of 10 USD will be charged monthly if a live account has been inactive for over three months (90 days). Click here for more information.

This fee will cover the operational, maintenance, administration, and compliance costs of maintaining inactive accounts. If there is no available balance in your account, no fee will be deducted.

If you have multiple trading accounts under one username, inactivity fees will be charged once all your trading platforms are inactive.

Refer to the Terms and Conditions for the criteria of inactivity.

Loss of account access

If you need to open, close, or modify a position, but have no access to your account, our Trading Desk can modify, open or close trades for you over the phone. You can reach them at +357-2-227-8807.

Log in to your account now to start trading.

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What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Need further assistance?

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