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If you find yourself in a position where you may want to take a break from trading, you may want to change your account status. At closing your account is as easy as opening one and can be done in just a few simple steps.  
Here, we will guide you through the steps needed to close your account smoothly: 

Step 1: Choose your preferred method to contact our support team.

  • Option 1: Email 
    Send an email to 
  • Option 2: Phone 
    Visit the "Contact Us" page to find the phone number for your local region.  
  • Option 3: Live Chat 
    Access the website or app and look for the live chat icon or link.  
  • Option 4: Online Query Form 
    Fill out the online query form available on the website. 

Step 2: Let the support team know that you would like to close your account indicating the reason where possible. Be sure to mention the email address associated with your login details.  

Step 3: Check your email inbox for confirmation that the account closure has been completed. 

Please note that due to Anti Money Laundering (AML) regulations we are legally obligated to keep your account information on file for a minimum of 7 years. This is done to protect you and everyone in the ecosystem from illegal activity. The advantage of this is that if you would like to reopen your account, you can simply contact support with the email address attached to your account and they will be happy to reopen it for you. Updated information may be requested.

If you have questions or need assistance regarding the account closure/deactivation process or any other aspect of the app, please do not hesitate to reach out to the 24/5 customer service team using any of the above methods. 

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