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How to close your markets.com account

Jul 3, 2023
2 min read
Table of Contents

    If you find yourself in a position where you may want to take a break from trading, you may want to change your account status. At markets.com closing your account is as easy as opening one and can be done in just a few simple steps.  
     
    Here, we will guide you through the steps needed to close your markets.com account smoothly: 

    Step 1: Choose your preferred method to contact our support team.

    • Option 1: Email 
      Send an email to support@markets.com. 
       
    • Option 2: Phone 
      Visit the markets.com "Contact Us" page to find the phone number for your local region.  
       
    • Option 3: Live Chat 
      Access the markets.com website or app and look for the live chat icon or link.  
       
    • Option 4: Online Query Form 
      Fill out the online query form available on the markets.com website. 
        

    Step 2: Let the support team know that you would like to close your markets.com account indicating the reason where possible. Be sure to mention the email address associated with your login details.  
     

    Step 3: Check your email inbox for confirmation that the account closure has been completed. 

    Please note that due to Anti Money Laundering (AML) regulations we are legally obligated to keep your account information on file for a minimum of 7 years. This is done to protect you and everyone in the markets.com ecosystem from illegal activity. The advantage of this is that if you would like to reopen your account, you can simply contact support with the email address attached to your account and they will be happy to reopen it for you. Updated information may be requested.

    If you have questions or need assistance regarding the account closure/deactivation process or any other aspect of the markets.com app, please do not hesitate to reach out to the 24/5 customer service team using any of the above methods. 


    Risk Warning: this article represents only the author’s views and is for reference only. It does not constitute investment advice or financial guidance, nor does it represent the stance of the Markets.com platform.When considering shares, indices, forex (foreign exchange) and commodities for trading and price predictions, remember that trading CFDs involves a significant degree of risk and could result in capital loss.Past performance is not indicative of any future results. This information is provided for informative purposes only and should not be construed to be investment advice. Trading cryptocurrency CFDs and spread bets is restricted for all UK retail clients. 

    Markets.com Support Team
    Written by
    Markets.com Support Team
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      High Risk Investment Warning: Trading Foreign Exchange (Forex) and Contracts For Difference (CFDs) is highly speculative, carries a high level of risk and is not appropriate for every investor. You may sustain a loss of some or all of your invested capital, therefore, you should not speculate with capital that you cannot afford to lose. You should be aware of all the risks associated with trading on margin. Please read the full  Risk Disclosure Statement which gives you a more detailed explanation of the risks involved.

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      Safecap Investments Limited, which is regulated by the Cyprus Securities and Exchange Commission (“CySEC”) under license no. 092/08. Safecap is incorporated in the Republic of Cyprus under company number ΗΕ186196.

      Markets International Limited is registered  in the Saint Vincent and The Grenadines (“SVG”) under the revised Laws of Saint Vincent and The Grenadines 2009, with registration number  27030 BC 2023.

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