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We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need.


What is going to happen if I do not use my Demo Account?


If the Demo Account has no new positions for a period of 90 days, it will be set to inactive and any existing open positions will be liquidated.

What happens to my personal information and photos after I submit them? Is it stored somewhere?


The personal data of clients are processed in accordance with our privacy policy which may be found on our website. the data is stored in our client management systems and retained in accordance with our retention policy.

All relevant information can be found in our privacy policy.

Why do I need to upload my Photo ID and other Documents?


According to legal and regulatory obligations, Finalto BVI Investments is required to verify your identity and residential address. For this purpose, Photo ID and proof of residence may be required.

In opening an account with us, traders agree to comply with all applicable money laundering and counter terrorism financing laws and regulations, including, but not limited to, the requirement to provide satisfactory evidence of identity, residential address, source of funds, etc. Our company will not establish a business relationship with an individual unless and until the client’s identity and residential address have been successfully verified, and/or all necessary documents have been received and verified. This is to protect both the client and us from fraud, as well as guard client privacy, and is therefore part of our standard due diligence process. We reserve the right to impose additional due diligence requirements upon requirement.

Where can I see my Account Balance & other statuses?


Your account balance and other financial information are located at the top right corner of platform (usually toggled through the ‘$’ icon). For financial details of your MT4/5 account, go to the top right corner menu and click on “My accounts”.

Bear in mind that the Account Balance shown does not reflect profit/loss of open positions.

How to switch between Real and Demo mode of my account?


To switch accounts click on the Menu located at the top right corner of platform and select the last option from the drop down ‘Switch to Demo/or Real’.

If on the mobile app:
Click on the three lined menu at the top right corner of your screen and then click on the Switch to Demo/Switch to Real tab.

I forgot my password, what do I do?


You can reset your password when you go to the top right ‘Login’ menu on our website and then click on ‘Forgot password’

Enter your registered email address to which you will receive a link to set up a new password.

What is the difference between a Demo Account and a Real Account?


Both Demo and Real accounts function under real-time market conditions. A Demo account operates with virtual funds for purposes of practice, unlike a Real account that allows you to trade with real funds where you should consider the risks related to the potential loss of some or all of your invested capital.

Is there a fee for inactive/dormant accounts?


Yes, any trading account held with our company into which the client has not placed a trade; opened or closed positions; and/or made a deposit into the account for a period of 90 days or more, is classified as an Inactive Account.

Such accounts are subject to a monthly charge of 10 USD, relating to their maintenance, administration and compliance manegment of such Inactive accounts. If there is no available balance in your registration, no fee will be deducted.

How to register for a corporate account?


The main authorized person of your company can create a registration through the normal process, while completing personal details and questionnaire based on his data. After the registration is complete, please reach out to us via so that we can provide you with document requirements.

How to open a Joint Account?


You can only hold a Joint Account with a spouse or a first-degree family relative (mother, father, brother, sister). You and your relative must both own a verified own registration, after which you will need to contact us and fill in our Joint Account application form.

Do you handle tax reporting?


We can provide you with supporting documentation if requested, but do not directly deal with reporting of your taxes. You may contact your local Tax authorities for more information on their procedures.

Can I transfer my deposit to the MT4/5 platform?


Yes, to do so you need to go to the top right menu of platform and navigate to ‘My Accounts’ tab. From the pop up window, select the ‘Funds transfer’ button and instruct your request as desired.

Can I open/close/modify a position if I have no access to my account?


 Yes, our Trading Desk can modify, open or close trades for you over the phone. You can reach them at +44 2080 979 794.

In what currency can I open an account with you?


The currencies for which we offer account creation are EUR, AUD, DKK GBP, NOK, PLN, SEK, USD, ZAR.

The choice of currencies for our MT4/5 platform consists of EUR, GBP, USD, AUD, CAD, JPY, PLN.

Note: if your deposit is executed in a different currency than the above, there may be conversion fees applied.

My account has been disabled, what do I need to do?


In most cases, your account with us will be disabled because of expired documentation or missing information. Please reach out to our support team at or via LiveChat for more information.

Where do I find my account number?


Your account number can be located at the top right menu of our WebTrader. Your account number starts with ‘mk’.

Can I trade with you on my mobile?


Yes, you can trade on the go by downloading the mobile app from your device’s app store. Or, alternatively, you can access the web app through your mobile’s browser. 

How can I extract my Account Statement?


You can extract your statement by heading to the Menu in the top right corner of your platform. 
From the drop-down options, select ‘Reports’ and proceed to ‘Account Statement’. You will have the option to choose for which period you would like your transactions displayed.

How can I file a Complaint?


To file a Complaint, click here.

Can I update my account details if needed?


Once your account is fully verified, you will not be able to change your personal account details independently. If you need to update your account details, contact our support team via Livechat or and provide relevant information.

How can I submit my required documents?


To submit your documents click on the Menu located in the top right corner of platform and select the Verification Centre tab.

You can also upload documents using the mobile app.

What is Enhanced Verification?


As part of our Enhanced Verification process we are required to apply Enhanced Due Diligence (“EDD”) on our clients. This enables us to meet our regulatory requirements and enforce a trading environment that is in line with the latest standards in European Economic Area (EEA) or equivalent countries. By performing EDD we are able to conduct advanced integrity and background screening for enhanced transparency. The driving factor behind our EDD implementation are the rules powered by the 4th EU AML Directive, putting extra emphasis on aspects such as the Ultimate Beneficial Ownership (UBO) and EDDr.

This information is required and collected by us in order to build your profile and ensure we have sufficient information regarding source of funds This information will not be shared with any third parties.

Does the Company charge any inactivity fees?


Where your trading account has remained inactive for more than 3 months (90 days), we apply an inactivity fee of USD 10 per month, so as to meet the operational, administrative and compliance costs of maintaining your account. It is noted that in case you have multiple trading accounts under one username then inactivity fees will be charged once all your trading platforms are inactive. Please refer to the Terms and Conditions as to the criteria of inactivity.

What is withholding tax and how is it paid?


“Withholding Tax” is a tax deducted from earnings or from payable funds and is paid directly to the government by the payer of this income.

As such, the tax amount is “withheld” by the company from funds payable to the recipient (dividend).

For more information, please refer to our Terms and Conditions.

Does withhold tax on dividends?


Yes, in accordance with applicable US legislation, when you trade CFDs on US Instruments. will deduct a default withholding tax of 30% on dividends payable on US instruments. The Company will be withholding the default 30% tax unless the Company is provided with a valid W8 or W9 form as applicable. For more information, please refer to our Terms and Conditions.

What can I trade with you?

Down offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

What are the benefits of trading with a regulated company?


One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Who are we and are we regulated?

Down is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067. is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain worldwide.

Is my personal data safe with you?


The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

Is a scam?

Down is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

What are the official email domains of


The official email domains used for our communication are:

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Where are your offices located?


Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Are my funds at risk in case of Insolvency/Bankruptcy?


All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

How do I protect my data online?


You should always be cautious of unsolicited approaches via emails, texts, calls and social media channels. Never give out your personal information through these platforms and always check whether the email address appears slightly different to the official one. Websites should always be https://secured and do not download any files or programs from unknown sources to any of your devices.

Please always keep in mind that reputable companies will never ask for your personal account or payment information. If you have any suspicions, then please contact us immediately through Customer Support.

Our Data Protection Office is ensuring GDPR compliance within The company is regularly audited by internal and external parties against all controls and monitoring tools used to protect our systems and data. For any questions or to make a complaint, please contact

For more information on how to keep yourself protected online, please check out our online security page:

What are the rights I have in relation to my data being collected?


Although, the following are subject to certain exceptions and limitations, you have the right to:

– request for access and copies of your personal data.

– request for us to correct the data we hold on you.

– request for us to delete all of your personal information. Please note that where applicable, we are required to keep this information for up to 5 years in order to fulfil our AML obligations and therefore, such request might not be fulfilled.

– request for us to transfer your information to another provider.

– object to processing of your personal data.

– request that you will not be subject to automated individual decision-making, including profiling.

To evoke any of the above mentioned rights, please get in touch with our Customer Support Team or through

Do you transfer my data outside the EU/EEA?


As a global operating entity, we may transfer data outside the EU/EEA in order to provide you with the best possible service. This may include transfers to third countries that do not by default ensure an adequate level of protection of your personal data. However, when data is transferred to providers in such third country, we implement appropriate safeguards to ensure the same level of compliance typically ensured by the EU jurisdictions. Additionally, your data will only be transferred to a third country if it is permitted under data protection legislation.

What type of data do you hold on me?


The personal data that we process about you as a client include:

– Identification information, residence and contact information.

– Records in relation to our business agreement with you which involves the data deriving from the usage of our platforms, mobile apps, recorded telephone lines, office buildings and marketing activities.

– Know your customer (“KYC”) records, including passport details, social security numbers, data and place of birth, source of wealth, relationships with public officials.

– Financial information such as bank account details, income, assets, outgoings.

Do you share my data with any external parties?


We may share your information with a range of recipients such as regulators, financial institutions, public authorities, professional advisers, auditors and insurers. However, we will only disclose personal data about you to the extent that it is permitted under the GDPR regulations. If you would like to find out more about the external parties we share your information with then please check out our Privacy Policy.

What are the purposes of processing my data?


In order to fulfil our business relationship with you, we must collect this data to satisfy both legal and regulatory requirements. As a financial institution operating under strict regulations, we are bound to collect this information from you to operate in accordance with law.

The processing of your data is conducted on the information you provide us as well as external sources which is publicly available (e.g. the press, registers of companies, online websites, social media platforms etc.) and anti-fraud databases, sanctions lists.

The purposes of which we process your personal data is further explained below: 
– To fulfil the performance of a contract 
At the beginning of our business relationship with you, we are obliged to collect relevant information to satisfy the requirements of making a contract valid. For more information, please review our Privacy Policy
– To comply with legal obligations 
As a financial services investment firm, we are subject to a number of legal implications that require us to collect, store and disclose or otherwise process personal data in the form of KYC checks, anti-money laundering purposes or to respond to investigations conducted by regulators, police, tax or other public authorities. 
– Legitimate interests 
We rely on our legitimate interests when we process your personal data in connection with the operation of our business. This includes business analysis and development of products and services, Information Technology security, telephone recordings and monitoring of electronic communications for business and compliance purposes, prevention of financial crime, audits and establishing legal claims. 
– On the basis of your consent 
In order to process your data, we are required to obtain your consent at the beginning of the business relationship. You can withdraw your consent to any types of marketing communications you receive from us in the form of calls, texts, pushes and calls. However, if you withdraw your consent to our Terms and Conditions and Privacy Policy, we will have to discontinue providing our services to you. Please note, that you are able to withdraw your consent at any time by contacting Customer Support or

Why do you collect my personal data?


The information we collect from you helps us fulfil our obligations under Anti-Money Laundering laws and regulatory reporting requirements. These details are provided by you through the registration stage and each time you register a new payment method with us or in any way refresh or update your information.

Who is responsible for the processing of my data?


Finalto (BVI) Limited regulated by the FSC under license number SIBA/L/14/1067 which is located at Ritter House, Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands

Finalto (BVI) Limited is the entity in which collects your data. For any further information or to report a suspicious complaint, please contact or immediately.

Do you share my personal data with any third parties?


Your data processed by us is only shared with persons within the group and/or non-affiliated third parties where required, for the basis of availability for a certain service provided to you from us and technologies used to provide it.

We do not disclose your details to any parties or entities apart from the above mentioned. All of our offices are equipped with top-notch technical devices and programs within which all data is stored on tightly secured servers therefore leakage of any form of information is not to occur.

For more detailed information, please refer to our Privacy Policy. You can raise any concerns related to your privacy to

How can I delete my data?


You can submit your request via email to After received, each request is subject to a throughout review which can take up to 10 days to be conducted. Within this period, you will be further contacted with more information concerning your case.

In the event that you have financial history with us, your data must be stored on our system for at least 5 years since the date of your last transaction.

How long will you keep my data for?


We store your personal data for as long as necessary and in relation with the following periods:
– 5 years from the date of termination of your customer account.
– Any retention period required by law.
– Any need to store records beyond the above periods in order to handle potential audits, tax matters or for the establishment, exercise or defense of legal claims.

Is there a fee for adding funds?

Down does not charge clients for adding funds to their accounts. However, we recommend that you check with your payment service provider for any transaction fees or additional charges.

Please Note: clients adding funds of over $2,500 will be reimbursed by for any external transaction fees that are charged.

How are withdrawals processed at


Funds will be processed to be payable to the payment method you have requested.
Note that your withdrawal payment method may change so that the refund of funds will be made to the originating method of payment used for deposits (i.e. Credit Card).

Can I deposit or withdraw funds to third parties?


We do not allow third party payments either for funding your account or for making a withdrawal. Funds can only be accepted from a source bearing the account holder’s name, and funds can only be returned to a source which bears the name of the rightful owner of the account.

Do you charge any withdrawal fees?

Down does not charge any withdrawal fees. Some banks or payment providers however, may charge transaction fees according to their fee schedule. Any such fees derived from the payment methods including any exchange fees (due to currency conversion), are not covered by and we are not liable to such reimbursement. We suggest to contact your bank for queries you may have regarding such fees.

What is the minimum amount for a withdrawal?


The minimum withdrawal amount for the supported payment methods are listed below:

Credit/Debit card: minimum 10 USD/EUR/GBP
Wire Transfer: minimum 100 USD/EUR/GBP
Skrill / Neteller: minimum 5 USD/GBP/EUR

What is the timeframe of the withdrawal process?


We make every effort to ensure the funds you withdraw are transferred in a prompt and efficient manner.

Upon completion of your withdrawal from our side, funds should be credited to your payment method of choice within timeframe relevant for your method as per below:
Credit Card – 2 to 7 business days
Wire Transfer – 2 to 5 business days
E-wallets – Up to 24 hours

Please note: in compliance with anti-money laundering regulations, is only allowed to transfer funds to an account bearing your name. may require additional information or documentation prior to releasing funds to your account.

How can I withdraw money from my account?


To withdraw money from your account click on the Menu located in the top right corner of platform and select Withdrawal method.

For your convenience, you can also withdraw using the mobile app.

Funds will be returned to clients with the same payment method used to deposit, up to the deposited amount. For example, if a deposit is made by credit card, funds will be returned to the same credit card.

Credit card deposits are prioritized and will be refunded first, (with priority given to deposits made within the last 12 months), followed by other forms of withdrawal methods.

What is the minimum amount for deposit?


The minimum amount to deposit is the equivalent of 100 in the following currencies:

What payment methods does accept for adding funds?


The following payment methods are accepted:  
Credit card  
Wire transfer  

Why was my attempt to add funds unsuccessful?


Adding funds to your account could be successful but in pending status. This can happen when the account or payment verification process is not complete.

To complete the full verification process, please provide the required documents, explained and listed in detail under Account Verification in the FAQs.

– Log in to your account.
– Select Verification Centre.
– Upload the necessary documents using the Upload Documents option.
Please note: verification of documents may take up to 24 business hours to review after submission. You may receive additional instructions via email after uploading your documents.

Otherwise, you may need to contact support if the issue persists and consider checking the matter with your payment provider.

How can I add funds to my account?


To add funds in your trading account:
– Click on the Menu located in the top right corner of platform.
– Choose the ‘Add Funds’ option.
– Select your desired method

What currency can I use to add funds?


We accept funds in the following currencies:

Further currency options are also available in the Deposit Section of platform.

I still haven't received my withdrawal, what to do?


In case you did not receive your withdrawal after maximum timeframe has passed, please contact our Support team via chat or email ( so that we can provide you with relevant information which can be used by your bank to trace the transaction/s and credit the amounts to your account.

The maximum timeframe within which your payment can be received varies depending on the method.

What to do if my registered card has expired but I want to place a withdrawal?

Down is obliged to refund any sources used for deposit. If the bank account linked behind your inactive card is still open, you can still place a withdrawal to this card as the funds will be safely received in your account behind it after internal procedures done by your bank.

In case both your card and bank account are no longer active, please notify our support team via chat or email ( and provide us with an official closure letter issued by your bank.
All new payment methods require verification through a proof of ownership to be simultaneously provided upon method submission.

What is refund policy?


Funds will be processed to be payable to the payment method you have requested. 
Note that your withdrawal payment method may change so that the refund of funds 
will be made to the originating method of payment used for deposits (i.e. Credit Card).

Is it safe to use my bank card on


At, we understand that the security of your funds is a primary concern. Rest assured that we implement and adhere to strict financial guidelines and regulations, both internally and with external parties, as security is our top priority.

Safety measures include but are not limited to:
– In accordance with financial regulations, client funds are segregated from operational funds, and are monitored on a daily basis.
– We comply fully with financial regulations requirements, among which is the holding of sufficient capital in order to safeguard client funds.
– We use a combination of advanced technical and physical safeguards to protect all data systems.
– Rigorous firewalls and Secure Sockets Layer (SSL) software are used to protect information during transmission.
– All communication between our clients and data servers is encrypted.

When will funds appear in my account?


The time it takes for funds to appear in your account may vary depending on the payment method used:

Credit/debit cards take approximately 24 hours to process upon receipt.
Please note: upon completion of your Onboarding Process, your funds will be credited immediately in your trading account.
Wire transfers take approximately 1 – 2 business days to process upon receipt.

How to calculate Pip value?


Pip Value can be variable or fixed, depending on two factors:
1. The currency pair traded, (for example: EUR/USD).
2. The base currency, (for example: EUR of the EUR/USD currency pair is the measuring currency).
To calculate pip value, divide one pip (usually 0.0001) by the current market value of the forex pair. Then, multiply that figure by your lot size, which is the number of base units that you are trading. This means that the value of a pip will be different between currency pairs, due to the variations in exchange rates.

My SL/TP was reached but my trade didn't close. Why so?


Bear in mind that Buy positions close at BID price whereas Sell positions close at ASK price. When referring to the chart, please ensure that you are looking at the relevant pricing.

If you are still having issues, please reach out to our support team via or LiveChat and prepare your position/s ID numbers.

What happens in case a company that I trade on announces a corporate action?


Depending on corporate event, price and/or quantity adjustments may be applied to your open positions in order to reflect the effect of the corporate action. For more specific information depending on your case, please reach out to our support team via or via LiveChat.

What happens in case of Dividends?


Upon dividend distribution by the company-issuer of the underlying shares in a CFD, we apply a respective adjustment to your trading account on the ex-dividend date. The amount of dividends paid will depend on the company payout, and not on Depending on the position, dividends can be credited or debited from your trading account. 

How can I add/remove instruments from my Favorites?


To add an instrument to your Favorites while on the platform, mark the star next to your instrument of choice’s name. To remove the instrument from your Favorites, unmark the star.

Is there CFD Rollover on your platform?


Specific CFDs on our platform have a Rollover date and are automatically rolled over to the next monthly contract for the respective instrument. Expiration dates – including weekly expiration dates – are posted on our website. You’ll also find rollover dates listed in the information box for the relevant instruments in our trading platform. 

What Indicators do you offer?

Down offers the following Indicators: Trading Central, ADX, ADXR, Acceleration/Deceleration, Accumulation Swing Index, Accumulation/Distribution, Aroon Indicator, Aroon Oscillator, Average True Range, Awesome Oscillator, Bollinger Bands, CCI, CSI, Center of Gravity Oscillator, Chaikin Oscillator, Chaikin Volatility, Chande Momentum Oscillator, DEMA, DMI, DeMarker, Detrended Price Osc, Dynamic Momentum Index, EMA, EMA Envelope, Elder Ray, Fast Stochastic, Force Index, Forecast Oscillator, Full Stochastic, Gator Oscillator, H-L Volatility, Ichimoku, Inertia, Intraday Momentum Index, Kairi Relative Index, Keltner Channels, Linear Regression Channel, Linear Regression Curve, Linear Regression Slope, MACD, Market Facilitation Index, Mass Index, Median Price, Momentum, Money Flow Index, Negative Volume Index, On Balance Volume, Oscillator, Parabolic SAR, Percent Change, Percent of Resistance, Percentage Price Oscillator, Price Channel, Price Oscillator, Price and Volume Trend, ROC, Relative Strength Index, Relative Vigor Index, Relative Vigor Index SMA, Relative Volatility Index, SMA, SMA Envelope, STARC Bands, Schaff Trend Cycle, Slow Stochastic, Smoothed Rate of Change, Spearman, Standard Deviation, Standard Deviation Channel, Standard Error Bands, StdDev Volatility, Swing Index, TEMA, TMA, TRIX, Time Series Forecast, True Strength Index, Typical Price, Ultimate Oscillator, Vertical Horizontal Filter, Volume Weighted Average Price, WMA, WMA Envelope, Weighted Close, Wilders Smoothing, Williams AD, Williams Alligator, Williams Percent Range and ZigZag.

What is a Margin Call?


To keep your positions open, you need to maintain a certain margin level within your account. This margin is calculated as a percentage of the total value of your ongoing trades. If your margin falls below this level – currently 50% - then the system may start closing your trades to protect you from further losses. (Starting with the trade that has the biggest open loss.) You can increase your margin level by either making further investments or decreasing your open position exposure.  

Which types of Instruments do you offer?

Down offers a vast variety of instruments, including shares, currencies, indices, bonds CFDs and commodities.

What does Overnight Swap (Swap Fee) mean & how to calculate it?


Overnight Swap (Swap Fee) is the process whereby the settlement of a deal is rolled forward to another value date, and a charge is levied based on the difference in the interest rates of the two currencies. Every day at 21:00 GMT, open positions are rolled over to the next day and the positions gain or lose interest based on the interest differential between the bought and sold currencies.

The Swap is charged triple on Wednesdays For FX pairs and triple on Fridays for all other assets in order to compensate for the upcoming weekend.

To calculate applied Swaps you can use the following formula:
(Overnight Swap (Swap Fee) %) x (Last mid-price at 21:00 GMT) x (Quantity) x (number of days held open)
Last mid-price = (Closing Bid + Closing Ask)/2

Overnight Swap (Swap Fee) % could be found in each instrument’s Information box.

What spreads do offer?


The Spread on our platform is Floating. This means that the Spread we have can vary throughout the day depending on various market factors such as liquidity or volatility. Floating spread means that when liquidity is high and volatility is low, it can adjust accordingly and tighten. 

What is the leverage on your platform?


The maximum leverage for Retail clients is 1:300. Some instruments, however, have maximum leverage ratio of their own which you may check here:

Do you offer trading notification services?


Yes, we offer a variety of Trading Notification Services to keep you updated on important events happening in the market. These include push notifications, SMS messages, emails and pop-ups in our trading platform. You can enable these alerts from the top right menu on the platform. Just click ‘Settings’ and then ‘Notifications’.  

How can I open Entry Limit/Entry Stop Orders?


To open one of the above orders, select your direction (Buy or Sell) and from the New Order window, follow up by clicking on the ‘Advanced’ option.

If you have selected Buy, you will be allowed to place a Buy Limit or Buy Stop Order. If you have selected Sell, you will be allowed to place a Sell Limit or Sell Stop Order.

How can I add an Indicator to my chart?


To add an indicator to your chart, navigate to the ‘Indicators’ button on top of the chart (if on Advanced mode) or click on the icon from the menu available on our chart (if on Basic mode).

What are your trading hours?


The trading hours vary depending on the type of instrument. You may view a full list of them here:

Opening or Closing times may also be altered by due to liquidity and risk management considerations.

What is a Stop Loss/Take Profit?


Stop Loss and Take Profit are protection orders which allow you to protect yourself against further losses or lock-in your profits when you are not able to monitor your positions.
Stop Loss limits an investors loss on a specific level. On our platform stop-loss can be set based on rate, USD value, % of Margin. 
Take Profit fills only when the predefined instrument price is reached. On our platform take-profit can be set based on rate, USD value, % of Margin. 

What is a CFD?


CFD (Contracts for Difference) allow investors to execute leveraged long-term or short-term trades, with a broad selection of instruments. CFDs are a flexible and accessible trading option that is based on the change of price in multiple commodity and equity markets, with leverage and immediate execution. Trading on CFDs allows you to speculate with price movement of stocks without actually owning them.

What is Spread?


Spread is the difference between the Bid price and the Ask price and is charged upon the opening of your trade.

For example, if the quote for the EUR/USD currency pair is 1.2910 against 1.2911, then the Spread is 1 pip.

What is Required Margin and Used Margin?


Required Margin refers to the amount required for you to open a position and is derived through the following formula:
(volume x current price) / leverage + (volume x spread) = total required margin

For example: If you buy 10 barrels of oil at 51.30, then the calculation for Required Margin is:
(10*51.30)/100 + (10*0.03) = 5.43 USD

Used Margin is the sum of margin currently used for your open positions and is calculated by adding up all of the initial margins of all of your open positions.

What is a Pip?


Pip is the acronym for Price Interest Point, which is the smallest price move that a given exchange rate can make.

What are trading tools and how do traders make best use of them?

Down provides a variety of tools that traders can use and find helpful along with their trading. Better insights into the market gives you more understanding, which can help you make crucial decisions when it comes to your trades.

What are the advantages for professional traders with MetaTrader4?


MetaTrader4 offers professional tools to high level traders. Benefits include increased leverage levels and your own dedicated personal account manager. 

What are the CFD trading conditions of


With we offer leveraged trading on thousands of CFD stocks with low spreads. Visit our Full CFD Instrument List where you can find trading conditions for our over 400 instruments.

How can I change my leverage?


You can manage your account's leverage settings from platform, Leverage settings. 

How can I manage my Notification Settings?


You can manage your account's leverage settings from platform, Leverage settings. 

Can I change the time zone of the platform?


You can select your location's time zone through your trader, Localization - Time Zone

Can I add/modify orders out of trading hours?


Yes, most of the symbols we offer are available for adding as well as modifying pending and protection orders when they are out of their trading sessions. If you revised your sentiment, you can update your orders 24/7.

How can I switch between accounts?


My Portal on your webtrader displays all your accounts with us. Select any account that you would like to use and enjoy our services.

How can I download MT4/5?


Simply log into your account through our website, and head to the My Portal area in the top-right of the screen. Here, you’ll find the links to download MT4 & MT5. 

Can I log into my account at the same time through my mobile phone and web?


Yes, you can log in to both the mobile app and your web browser at the same time, if you want to. 

Can I convert currencies using my account?


Yes. You can locate a currency converter on Web Platform. Every single FX pair has a Converter where you can convert between the base and quote currency.

What is the difference between Net and Gross P&L


Net P/L is what you are left with after all the cost & charges are taken into account, while gross P/L is simply the difference between your opening price and current price multiplied by the quantity you hold.

Why short positions are not allowed on particular products?


During periods of market stress, exchanges may impose short-selling restrictions during periods of market stress in an effort to reduce volatility. In these cases, reserves the right to follow the exchange restrictions. 

Can I open more than one position on the same symbol?


You can open as many positions, on each direction as you wish. does not impose any restriction on number of positions that can be opened at once. We do not have netting, meaning your positions will not be aggregated into one single position.

Are indices credited/debited with cash dividends?


If a cash index is price-weighted, we will add cash dividends into your account. Accounts holding long positions will be credited with the dividend and accounts holding short positions will be debited with the dividend.

Can I check when my CFD on Futures position will be rolled over?


To ensure that you're well-informed about your trades, you can easily locate the rollover date for each CFD by visiting its respective asset class page on the website. Rollover means switching to a new futures CFD contract - it can affect the underlying contract's value and expiry date. It's crucial to be mindful of the rollover date for each CFD on Futures as it can significantly impact your trading outcomes. 

How do I start trading Indices?


You can start trading CFDs on Indices by signing up to and using either our desktop platform or mobile app. These can be further enhanced with MT4 and MT5 integrations.

Is delivery of commodities available?


No, we do not offer delivery as CFDs do not entitle traders to underlying assets. CFDs allow investors to speculate on the price movements of commodities, but they do not represent ownership of those commodities. The benefits of trading commodities with CFDs are that without owning the underlying asset you can benefit from better flexibility, liquidity and lower costs.

What is a bond?


A bond is a debt security issued by a government, corporation or other entity to raise capital. When a trader buys a bond, they are effectively loaning money to the issuer in exchange for regular interest payments and the return of the principal at maturity. Bonds have a fixed term, or maturity, which can range from a few months to several decades.

If I hold a CFD position on bond, am I entitled to receive yield payment?


CFDs allow you to speculate on the price of an instrument without actually owning it. It is because of this that your trading outcome is only based on the price fluctuation of the bond. Therefore, you are not entitled to receive bond yields when trading with bond CFDs.

What is the difference between TNOTE and TBOND?


A TNOTE refers to the Treasury Note. It is a debt security issued by the US Treasury with a maturity of 2 to 10 years, while a TBOND refers to a Treasury Bond, another type of debt security issued by the US Treasury with a maturity of 10 to 30 years. Both are considered lower-risk investments and are commonly traded in financial markets, but one has a longer maturity date attached. 

What is the difference between base and quote currency?


The base currency is the first currency in a currency pair, it represents how much of that currency is needed to buy one unit of the quote currency - which is the second currency in the pair. For example, USD/GBP quotes how much USD is needed to buy a single GBP.

Do I own the actual share when I buy CFD on shares?


By holding a CFD you just speculate on the price fluctuation of a particular share, you do not own the underlying.

Can I use my voting rights if I own CFD on shares?


By holding a CFD you just speculate on the price fluctuation of a particular share, you do not own the underlying. Hence CFD holders do not have voting rights.

Do you charge a withholding tax (WHT) on Share Dividends?


Only for Us stocks. We charge 30% WTH on US Stocks’ share dividends.

What happens on dividend ex-date if I hold a short position?


When a company pays dividends, its stock price is expected to drop approximately as much as the dividend paid. Hence if you're holding a short CFD position in the stock on the day of the ex-dividend date, your position will increase in value. will debit your account by the amount of the dividend. You will not gain or lose anything by holding a CFD position in a stock that pays a dividend.

Can I process a broker-to-broker transfer if I hold CFD on shares?


No, CFD stocks can not be transferred broker-to-broker.

Can I trade FX CFDs on any platform offered by


Yes, we offer major and minor FX pairs on all our platforms, MT4, MT5 and our Trading Platform.

Is Forex CFD trading the same as Forex trading?


No, Forex CFD trading involves trading contracts for difference (CFDs) based on the foreign exchange market, while traditional forex trading involves buying and selling actual currency pairs.

What are the trading hours for Crypto CFDs?


The amount of leverage offered on cryptocurrencies will vary depending on your jurisdiction. Up to 1:2 in CySec(EU) & ASIC(AU). Whereas other jurisdictions such as (BVI/SA) offer up to 1:20. You can enjoy leveraged trading 7 days a week, 24 hours a day. 

What are the costs to trade Crypto CFDs?


The costs of trading Crypto CFDs include an overnight swap (when open position is held overnight), conversion fee (when deposit currency is other than USD) and the spread—the difference between the bid price (purchase price) and the offer price at the time you trade. 

Do I need a crypto wallet to trade cryptocurrencies with


No, you don’t need a crypto wallet to trade CFD Cryptos with You can trade Crypto CFDs by speculating on their price movements without actually owning them.

Can I trade crypto with leverage?


The amount of leverage offered on cryptocurrencies will vary depending on your jurisdiction. Up to 1:2 in CySec(EU) & ASIC(AU). Whereas other jurisdictions such as (BVI/SA) offer up to 1:20. You can enjoy leveraged trading 7 days a week, 24 hours a day. 

Can I short crypto with


Crypto CFD instruments can be shorted at any time without borrowing costs because the trader doesn't own the underlying asset.

How many cryptocurrency assets does offer?


Cryptocurrency trading with offers 26 cryptos + 1 CryptoBlend.

What is an IPO?


 An IPO stands for initial public offering. It is the first time a company's stock is offered for sale to the public.

How is an IPO priced?


An IPO is priced by the investment bank underwriting the offering through a process called bookbuilding. The bank gauges demand from investors and sets a price that reflects the perceived value of the company.

How do you short an IPO?


The IPO lock-up period typically lasts from 90 to 180 days. It is intended to prevent too many shares from flooding the market in the early days of the IPO. A high supply of shares could drive down the price of the IPO stock.  As soon as the lock-up period ends, you can short an IPO. Please note that reserves the rights to define what orders to accept.

Who determines the IPO share price?


The IPO share price is typically determined by the investment bank underwriting the offering, in consultation with the company's management team. The price is influenced by factors such as market conditions, investor demand, and the company's financial performance.

What are the advantages for professional traders?


Professional traders with a are able to access a range of unique advantages, such as increased leverage, and your own dedicated personal account manager.

What is CFD Bond Trading and how to access it online?


Get exposure to CFDs on the major government bonds by opening a leveraged position through our platform. Our wide range of bonds will let you speculate on the price of the bond without owning the instrument itself. Take a long or short position, and adjust your order easily through mobile app, webtrader and/or MT4/5.

Why trade indices with


- Get exposure to an entire sector or market with a single position
- Competitive spreads
- Most of our indices trade around the clock
- We offer both spot and future CFD indices
- If an index is price-weighted, we will add cash dividends into your account

Which documents are required to verify my account?


Proof of Identification – clear copy of a valid Passport; if this is not available please provide us with a copy of your National ID or Driver’s license. Passports should be provided at your earliest convenience.

All details must be clearly visible (full name, date of birth, date of expiry, photograph, document’s number and full security strip if applicable). Proof of identification displaying initials will not be accepted as proof of identity.

Proof of Residence – clear copy of: bank or credit card statement, utility bill (e.g. water, electricity, gas, landline phone, Internet, TV Service), municipality statements.

Note that all details must be clearly visible (full name, address of residence, date of issue of the document, logo or stamp of the issuing company).

Proof of residence documents must have been issued within the last six months. All documents provided must be issued in the name of the client; third party documents will not be accepted.

National Client Identifier (“NCI”) – As part of our regulatory reporting obligations we are required to verify your NCI. To validate your NCI, you need to provide us with the documents indicated above. Based on your nationality, additional documentation may be required such as a clear copy of a Citizen Card, Taxpayer card, Passport, National Insurance number, National Identification number, document indicating your fiscal code, etc. In cases where documents with the highest priority are not available, we may proceed by creating a CONCAT. The CONCAT will be created by using information that you have already provided during your registration, such as your date of birth and name.

Enhanced Verification – As part of your account verification, additional information might be required in order to meet our regulatory requirements. Information that might be requested from you for these purposes can include:

– Proof of Phone Number – This can be a document verifying your phone number (mobile or landline). This can be: a phone bill, a tax statement, a bank statement, a pay slip or any other official document issued by a third party which carries your name and phone number. The document must indicate your full name as per your identification documents. In order to approve the submitted document, we will contact you on the phone number indicated in the document.

– Bank Confirmation Letter – Letter from your banking institution, based in the EEA or an equivalent country, which includes and verified your Full Name, Address, Date of Birth and Passport/ID number. If the passport or ID number is different to the one on the identification document previously submitted we will require a clear copy of it.

Do you offer Mt4/5 Platforms


Apart from Web platform we also Offer MT4 and MT5 platforms.

Can I transfer Funds between my trading accounts?


Yes! Top right Menu on your platform  > My portals > Fund transfer 

How can I create/Add an MT4/5 accounts


By going to the top right menu on your platform > My Portals > Add new account 

Where can I see my trading accounts numbers on the platform

Down platform top right menu > My portals. All existing account will be on the left side of the screen.

What is my MT4/5 password and User name (log in credentials)


Once an MT4/5 account is created, an automatic email is sent to your registered email address, where we indicate your Account number (User name). Password for any of your accounts is always the same as your password.

How can I close/delete my account?


Contact Support via Email on or Live chat for the request to be processed.

How can I verify my Credit Card?


Top Right menu of your > verification center > verify card.

How can I change the language?


Top right menu of your Platform > Setting > Localization.

How can I change my email/phone number?


By reaching out to our Support at or Live chat.

I can't open / close /modify a position?


Various reason can apply , Instrument is out of trading hours, instrument is halted by the exchange, or due to low liquidity from the exchange.

What if I'm experiencing problems with my trading platform and would like to place/modify or close a trade


In all cases when you do not have access to your trading account, however you wish to close/modify any of your opened positions or to open new ones, you can contact our Dealing Desk at: +357-2-203-0583, as this department will be able to fulfill your requests manually.

Can I use EAs (expert advisors)?


You can install and use EAs of your choice only on our MT4 and MT5 Platforms.

What is an ETF?


 An ETF, or exchange-traded fund, is a type of investment fund that is traded on a stock exchange. ETFs are designed to track the performance of a specific index, commodity, or basket of assets, and they provide investors with exposure to a diversified portfolio of assets. ETFs are similar to indices but offer more flexibility as they can be traded throughout the day.

How to trade ETFs with CFDs


With you can trade ETF CFDs. Simply log in to your account and locate the ETFs tab. 

Can I buy ETFs on margin with


Yes, you can trade ETFs on margin with using CFDs. ETFs, like stocks, can be traded on margin in the same way.

Why trade ETF CFDs with

Down provides traders with easy-to-use trading applications and functionalities to assist them in their trading and strategies. When trading ETFs with CFDs, you do not own the underlying asset itself. As such, you only speculate on the rise or fall of its price. Common trading strategies apply. A CFD investor can go short or long, set stop and limit orders, and apply trading scenarios that align with his or her objectives.

How can I download the new mobile trading app to my device?


You can download the trading app on your iOS or Android devices via the relevant app store. Also, you can find links to download the app at the footer of all pages. See the links below to download the app as well: 
Download trading app on iOS (iPhone) 
Download trading app on Android

Can I deposit using my Mobile app?


You can deposit any time using your mobile application into your Trading Platform, by simply following the path:  Account/My account/Add funds

What will happen if I lose my mobile phone?


Once you have your new phone sorted, you can re-download our mobile trading app. Because your account is protected by a password, you can simply log in to the app on your new phone using your old password. If you’re worried your password might have been compromised, you can change it within your account when you log back in. 

What is the MetaTrader 5 trading platform?


MetaTrader 5 is an all-in-one state of the art multi-asset trading platform for professional traders. It offers tools for comprehensive technical and fundamental price analysis, as well as the use of algorithmic trading applications (trading robots, Expert Advisor).

What is best practice when trading CFDs on Commodities?


While profit is always a possibility when trading there is also a very real risk of incurring losses. Rather than focusing on quick and easy profits, traders should concentrate on risk management and discipline if they want to recieve steady and consistant favourable trades. There is no guarantee of profit when trading CFDs of any kind and it is important to conduct a high level of due dilligence before making financial decisions.

How is forex profit and loss calculated?


Forex profit and loss is calculated based on the difference between the purchase and sale price of a currency pair. If the sale price is higher than the purchase price, the trader makes a profit. Conversely, if the sale price is lower than the purchase price, the trader incurs a loss. The profit or loss amount is calculated in the base currency of the account and is influenced by factors such as lot size, leverage, and pip value.

What is the impact of a CFD rollover?


If a you hold a CFD position overnight you will be subject to a rollover fee or 'Overnight Swap'. You can avoid Overnight Swaps by closing your position before the trading session concludes.

What happens if I have a change of personal circumstance?


In case your personal situation is hindering your trading ability, we recommend utilising the resources provided on Our Commitment to Consumer Protection page. Moreover, if you need to take a break from trading, we provide the option of voluntarily restricting your access to the markets via our Vulnerability and Opt-Out Forms. 

What does do to protect me as a consumer?


At we take consumer protection very seriously. We provide a wealth of resources to help keep our customers informed and make sure that our service is as transparent as possible. You will never be charged any hidden fees or commissions. Additionally, we encourage our users to make use of our Education Center to make sure that you have a full understanding of the risks involved before opening a position.

What additional resources does offer for new traders who would like to understand financial markets?


For additional information on the world of trading we recommend checking out our Education Center. Here you will find a variety of resources including ""How to"" guides, glossary definitions, webinar recordings and a wealth of other materials that provide detailed explanations of the various trading orders and mechanisms available on the platform. This empowers traders with better control over their trading decisions by increasing their knowledge and understanding of financial markets. You can also start by trying a demo account on the platform to test your skills and gain a deeper understanding of the risks associated with trading.

On what devices can I use TradingView?


TradingView is accessible across various devices, including desktops, mobile phones, and tablets.

How can I trade on TradingView?


Integrate with TradingView to engage in CFD trading or place spread bets (limited to the UK) using advanced charts. Both platforms empower you to initiate long or short positions with a fraction of your trade's total value through leveraged trading. This allows for larger positions and increased exposure to global financial markets. However, it's crucial to acknowledge the associated risks, as leverage can amplify both profits and losses. Therefore, implementing risk-management tools is essential when trading these financial instruments.

In CFD trading, the exchange occurs based on the difference in price from the contract's opening to its closure. Spread betting involves staking a specific amount of money per point of price movement in the underlying asset and is exempt from taxes in the UK.

What markets can I trade with TradingView?


Utilizing on TradingView allows you the flexibility to take both long and short positions in Contracts for Difference (CFDs) across a vast array of more than 3,700 markets. This comprehensive selection encompasses stocks, equities, indices, and forex.

Are there additional fees for trading on TradingView?


Registering with TradingView is free! may have some fees and costs apply. Further details can be found here.

How to add funds?


  1. Log in to your account
  2. Click on 'Account' and select ‘My Account’
  3. Select ‘Add Funds’
  4. Enter your deposit amount
  5. Select your preferred payment method
  6. Follow the on-screen instructions to complete the deposit

How to withdraw funds?


  1. Log in to your account.
  2. Click on 'Menu' and select ‘Withdrawal’
  3. Follow the on-screen instructions to complete the withdrawal
  4. Funds will be returned using the same payment method as for the deposit

*Credit/debit card withdrawals: 2-7 business days; wire transfers: 2-5 business days; and e-wallets: 24 hours

How do I follow top signal providers' moves?


  1. Within your app, select ‘Discover’
  2. Search or choose a Signal to follow
  3. Click ‘Copy’
  4. Select your 'Trade Size':
    • Fixed Size (all trades locked at a consistent size)
    • Mirror Master Size (trade size matches the Signal)
    • Proportional by Equity (trade size aligns with your equity relative to the Signal)
  5. Select ‘Round up to minimum trade size’
  6. Select ‘Copy existing trades’
  7. Click 'Agree and Copy'

What is a performance fee?


This fee is charged by the Signal Provider and is only payable when you are profitable. For example, if you copy a signal that charges a 30% fee and you make a $100 profit, your account will be charged $30.

How are performance fees calculated?


Performance fees apply only if copiers profit above their highest previous balance (also known as High Watermark). They're charged monthly, only on profitable trades, and paid directly to signal provider's trading account.

How to stop following?


  1. Select ‘Positions’ to view your open trades
  2. Click ‘Close’ on the trade you wish to stop copying
  3. Select ‘Close’ again to confirm

Why is my withdrawal amount split into instalments?


When you make deposits using multiple cards, withdrawals follow specific rules for security and compliance:

  1. Refunds to original cards:
    • Each card can only be refunded up to the deposited amount.
      • If you deposited $500 with Card A and $300 with Card B, you can withdraw up to $500 back to Card A and $300 back to Card B.
    • If you don't specify the exact amount to be withdrawn to each card, refunds are split based on deposit amounts.
  2. Excess profits:
    • Profits exceeding your total deposits cannot be refunded to your cards due to processing restrictions and financial regulations. Instead, you will need to use alternative methods such as bank transfers or e-wallets.
      • You deposited a total of $800 using multiple cards.
      • You now have $1,200 in your account.
      • The $800 can be refunded to the respective cards.
      • The remaining $400 (your profit) must be withdrawn using an alternative method.

What alternative withdrawal methods are available for my excess profits?


We offer several alternative withdrawal methods for your convenience:

  • Bank transfers: Direct transfer to your bank account.
  • E-Wallets: Popular e-wallet services such as PayPal, Skrill, or Neteller.
  • Other methods: Depending on your location, additional methods may be available. Please check our withdrawal options page for more details.

Still have a question?

If you have questions or need assistance, talk to our team, get your questions answered, or need more insight into how to trade on – we’ve got you covered.

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