Support Center - Popular Queries

Markets.com is dedicated to providing you with all the relevant information to enhance your CFD trading experience. The following Frequently asked questions (“FAQ”) page has been created to address your queries and questions that may arise while using our Web and Mobile trading platforms.
Support Center > Popular Queries

 Popular Queries

 
What are Bitcoin Futures?
In general, futures are agreements to buy or sell specific assets on a specified future date at a set price. Your CFD on the Bitcoin Futures contract will be based on CME Bitcoin Futures. The Bitcoin Futures will settle in cash and the underlying cryptocurrency (Bitcoin) itself will not be delivered, meaning that you can trade Bitcoin Futures without risks associated with owning actual Bitcoins.
 
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How can I withdraw money from my account?

To withdraw money from your account:

  • Click on the Menu located in the top right corner of your screen.
  • Select Withdrawal method.
For your convenience, you can also withdraw using the mobile app.

Please note:

  • Your account must be fully verified before submitting a withdrawal request.
  • Funds will be returned to clients with the same payment method used to deposit. For example, if a deposit is made by credit card, funds will be returned to the same credit card.
  • Credit card deposits are prioritized and will be refunded first, (with priority given to deposits made within the last 12 months), followed by other forms of withdrawal methods.
 
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Which types of Instruments do you offer?

Markets.com offers you the opportunity to trade with the world’s most traded CFDs using Instruments such as Shares, Currencies, Indices, Bonds, ETFs and Commodities, totaling more than 2000 instruments.

To search for an Instrument:

  • Use the Instrument search bar.

To see a full list of available Trading Instruments:

  • Click on the Instrument Categories.

To view the available Trading Instruments in the mobile app:

  • Click on the Instrument Search icon, (located in the top left corner of your screen).
 
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Which documents are required to verify my MARKETS.COM account?

Proof of Identification – clear copy of a valid Passport; if this is not available please provide us with a copy of your National ID or Driver’s license. Passports should be provided at your earliest convenience.

Note that all details must be clearly visible (full name, date of birth, date of expiry, photograph, document’s number and full security strip if applicable) Proof of identification displaying initials will not be accepted as proof of identity.

Proof of Residence* - clear copy of: bank or credit card statement, utility bill (e.g. water, electricity, gas, landline phone, Internet, TV Service), municipality statements.

Note that all details must be clearly visible (full name, address of residence, date of issue of the document, logo or stamp of the issuing company).

* Proof of residence documents must have been issued within the last six months. All documents provided must be issued in the name of the client; third party documents will not be accepted.

National Client Identifier (“NCI”) – As part of our regulatory reporting obligations we are required to verify your NCI. To validate your NCI, you need to provide us with the documents indicated above. Based on your nationality, additional documentation may be required such as a clear copy of a Citizen Card, Taxpayer card, Passport, National Insurance number, National Identification number, document indicating your fiscal code, etc. In cases where documents with the highest priority are not available, we may proceed by creating a CONCAT. The CONCAT will be created by using information that you have already provided during your registration, such as your date of birth and name.

Payment method, (if required by Markets.com).

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What are the trading hours of Crypto CFDs on Markets.com?
Sunday 23:00 GMT - Friday 22:00 GMT (with a daily break from 22:00 to 23:00 GMT)
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How can I deposit money into my account?

To deposit money in your trading account:


  • Click on the Menu located in the top right corner of your screen.
  • Choose the Deposit option.
  • Enter your payment details.
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What payment methods does Markets.com accept for deposits?

The following payment methods are accepted:

  • Credit card
  • Wire transfer
  • PayPal
  • Neteller
  • Skrill
Additional payment methods include: Fast Bank Transfers (Envoy/WorldPay), Ideal, Sofort, Giropay,Multibanco.
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