Support Center - My Account

Markets.com is dedicated to providing you with all the relevant information to enhance your CFD trading experience. The following Frequently asked questions (“FAQ”) page has been created to address your queries and questions that may arise while using our Web and Mobile trading platforms.
Support Center > My Account

 My Account

 
Where can I see my Account Balance?

To see your Account Balance:

  • Click the Funds Management tab, (located in the bottom left corner of your screen, both in real and demo accounts).

In the mobile app:

  • Click the My Account icon (located in the top right corner of your screen).
  • See your Account Balance under Funds Management.

*Please note: The Account Balance shown does not reflect profit/loss of open positions.

 
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How can I extract my Account Statement?

To extract your Account Statement:

  • Go to My Account (located in the top right corner of your screen).
  • Select Account Statement.
  • Choose the report dates.
  • Click Generate.
 
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How can I switch from a Real account to a Demo account, & Vice Versa?

To switch accounts:

  • Click the Switch to Real/Demo button, (located in the bottom left corner of your screen, under the Funds Management tab).

In the mobile app:

  • Click the My Account icon, (located in the top right corner of your screen).
  • Click on the Switch to Demo/Switch to Real tab.
 
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How can I file a Complaint?

To file a Complaint, click here or navigate to How to file a complaint under My Account in the platform.

 
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How can I close my Markets.com account?

To close your account*, please send an account closure request to: verification@markets.com

*Please note: Make sure to withdraw your remaining funds before closing your account.

 
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Where can I see my Account Statuses?

You can find your Account Statuses under the Funds Management tab (located in the bottom left corner of your screen, both in Real and Demo accounts).

To view your Account Status in the mobile app:

  • Click the My Account icon, (located in the top right corner of your screen).
  • Then navigate to Funds Management.
 
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What if I forget my password?

If you forget your password:

  • Click on the Login button, (located on the Markets.com homepage).
  • Press the Forgot Your Password link.
  • Enter your registered email address to reset password.
 
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How can I update my account details if needed?

Once your account is fully verified, you will not be able to change your personal account details independently. If you need to update your account details, contact us and provide relevant information. For additional details or assistance, contact us.

 
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What is the difference between a Demo Account and a Real Money Account?

Both Demo and Real Money Accounts function under real-time market conditions. A Demo Account is not real money, unlike a Real Account that allows you trade with real funds.

 
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What are Trader Points?

To be eligible for bonus withdrawal, you must execute a certain trading volume for every dollar of bonus funds given to you, along with accumulating a specific sum of Trading Points. Learn more about trading volume and Trading Points here.

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