Support Center - Account Verification is dedicated to providing you with all the relevant information to enhance your CFD trading experience. The following Frequently asked questions (“FAQ”) page has been created to address your queries and questions that may arise while using our Web and Mobile trading platforms.
Support Center > Account Verification

 Account Verification

Which documents are required to verify my MARKETS.COM account?

Proof of Identification – clear copy of a valid Passport; if this is not available please provide us with a copy of your National ID or Driver’s license. Passports should be provided at your earliest convenience.

Note that all details must be clearly visible (full name, date of birth, date of expiry, photograph, document’s number and full security strip if applicable) Proof of identification displaying initials will not be accepted as proof of identity.

Proof of Residence* - clear copy of: bank or credit card statement, utility bill (e.g. water, electricity, gas, landline phone, Internet, TV Service), municipality statements.

Note that all details must be clearly visible (full name, address of residence, date of issue of the document, logo or stamp of the issuing company).

* Proof of residence documents must have been issued within the last six months. All documents provided must be issued in the name of the client; third party documents will not be accepted.

National Client Identifier (“NCI”) – As part of our regulatory reporting obligations we are required to verify your NCI. To validate your NCI, you need to provide us with the documents indicated above. Based on your nationality, additional documentation may be required such as a clear copy of a Citizen Card, Taxpayer card, Passport, National Insurance number, National Identification number, document indicating your fiscal code, etc. In cases where documents with the highest priority are not available, we may proceed by creating a CONCAT. The CONCAT will be created by using information that you have already provided during your registration, such as your date of birth and name.

Payment method, (if required by

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How can I submit my required documents?

To submit your documents:

  • Click on the Menu located in the top right corner of your screen.
  • Select Verification Center tab.
  • Upload the necessary documents using the Upload Documents option.

You can also upload documents using the mobile app.

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Why do I need to upload my Photo ID and other Documents?

According to legal and regulatory obligations, Safecap Investments is required to verify your identity and residential address. In turn, Photo ID and proof of residence may be required.

In opening an account with Safecap Investments, traders agree to comply with all applicable money laundering and counter terrorism financing laws and regulations, including, but not limited to, the requirement to provide satisfactory evidence of identity, residential address, source of funds, etc. Safecap Investments will not establish a business relationship with an individual unless and until the client’s identity and residential address have been successfully verified, and/or all necessary documents have been received and verified. This is to protect both the client and us from fraud, as well as guard client privacy, and is therefore part of our standard due diligence process. Safecap Investments reserves the right to impose additional due diligence requirements upon requirement.

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How do I verify my Payment Method?

All funds deposited into your account must be from a Payment Method registered under your own name. In order to comply with regulatory requirements, we are obliged to verify that you are the legitimate owner of the funds deposited in your trading account.

The regulatory requirements to deposit with each payment method are:

  • Debit/Credit Card – Confirm that the card belongs to you.
  • Wire transfer - upload a photo/scan of a proof of payment.
  • Neteller/Skrill/PayPal account - we are able to undertake online verification either immediately or within several business days.
  • For all other deposit methods: Proof of transfer, (screenshots indicating that the account used to deposit into the trading account online is acceptable).
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