Support Center - About Us

Markets.com is dedicated to providing you with all the relevant information to enhance your CFD trading experience. The following Frequently asked questions (“FAQ”) page has been created to address your queries and questions that may arise while using our Web and Mobile trading platforms.
Support Center > About Us

 About Us

 
Who are we?

Markets.com is operated by Safecap Investments Limited (‘Safecap’) a regulated investment services firm authorized in the conduct of its activities by the Cyprus Securities and Exchange Commission (‘CySEC’) under license no. 092/08. Safecap is also authorized by the Financial Services Board (‘FSB’) in South Africa as a Financial Services Provider under license no. 43906.

MARKETS.COM is a global brand and trade mark used by Safecap and owned by Markets Limited (‘Markets’). Safecap and Markets are subsidiaries of Playtech PLC, a company traded on the London Stock Exchange's Main Market and a constituent of the FTSE 250 index.

Safecap has the sole and exclusive use of the domain 'www.markets.com' worldwide.

Discover & explore the Markets.com platform.

 
 
Is Safecap Investments Ltd (operating firm of Markets.com) regulated?

Markets.com is operated by Safecap Investments Limited (‘Safecap’), which is a regulated investment services firm authorized in the conduct of its activities by the Cyprus Securities and Exchange Commission (CySEC) under license no. 092/08, and is also authorized by the Financial Services Board (‘FSB’) in South Africa as a Financial Services Provider under license no. 43906.

 
 
What is CySEC?

Cyprus Securities and Exchange Commission (the ‘CySEC’) is the commission charged with regulating Cyprus’ financial markets. It ensures that Cypriot Investment Firms (‘CIFs’) adhere to strict financial guidelines in accordance with the laws and regulations of Cyprus and the European Union. CySEC is a public body that supervises and controls operations and transactions carried out on the Stock Exchange.

CySEC duties include but are not limited to:

  • Supervising and controlling licensed investment services companies.
  • Carrying out inspections of brokers and brokerage firms.
  • Granting operational licenses to investment firms.
 
 
What are the benefits of trading with a regulated company?
One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients.
 
 
Where is Markets.com located?

Markets.com is operated by Safecap Investments Limited, a Cyprus based company. Cyprus is a full member state of the European Union.

Safecap Investments Limited offices are located on 148 Strovolos Avenue, 2048 Strovolos, P.O.Box 28132, Nicosia, Cyprus.

 
 
What countries are forbidden jurisdictions and cannot open an account with Markets.com?

The following countries are not allowed to open accounts with Markets.com: Afghanistan, Algeria, American Samoa, Angola, Australia, Belgium, Bosnia and Herzegovina, Brazil, Cambodia, Canada, China, Cuba, Democratic People’s Republic of Korea (DPRK), Guam, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Japan, Lao People’s Democratic Republic, Macao, Malaysia, Myanmar, New Zealand, Northern Mariana Islands, Panama, Papua New Guinea, Philippines, Puerto Rico, Russia, Singapore, South Korea, Sudan, Syrian Arab Republic, Taiwan, Thailand, Turkey, Uganda, US Virgin islands, USA, Vanuatu, Vietnam, Yemen.

 
 
Are my funds at risk in case of Insolvency/Bankruptcy?

All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Terms and Conditions, paragraph 11, "Client Money."

 
 
Do you charge any hidden fees?

There are no hidden fees at Markets.com, and the company is mainly compensated for its services through spread and daily swap charges.