Frequently Asked Questions

35 Results

Can I access live share prices in the Share-Dealing platform?

In the Share-Dealing platform, you can find the exchange subscriptions under the “Account” section. The Stock Exchanges Subscription table indicates the cost for Level 1 and Level 2 data, and allows you to subscribe to the ones of your preference.

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How are dividends paid into my Share-Dealing account?

Dividend payments from stock positions will be credited in your account with any applicable standard withholding taxes deducted. Cash dividends are booked on the Pay date based on the holdings as one day prior to the Ex-date.

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I've created an Investment Portfolio, how can I access it?

You can access your Investment portfolio either through the “INVEST” tab in the left rail of the platform or through the top right menu and then ‘My Accounts’ option, while logged in on the main platform.
From the window that pops up, simply select the crossed arrows icon next to your Investment portfolio ID.

You can switch back to your CFD account from the same top right menu, through crossed arrows icon next to your CFD account ID.

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What is Share Dealing platform?

Our Share Dealing platform gives the ability to access some of the biggest companies in the exchanges and buy a stake. Clients can invest into real stocks & assets and actually own shares, therefore generate profit/loss depending on how the underlying company is doing. If the underlying company’s value is increased, the client will generate profit and vice versa.

Please do not hesitate to reach out to our support team for more information.

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What is the Investment Builder Portfoilo?

Invest is a tool that can be used to build your own investment strategy on non-leveraged Share CFDs. You can define the share universe you want, along with different parameters according to their preferences.
Depending on what you choose in steps 1-3, the backend algorithm will provide them with a unique strategy for them to invest in based on all the parameters chosen.

Once you create a portfolio, you can Save it. You don’t have to invest in it right away. And you still have the chance to edit it or delete it. Once you “Invest” though, positions get opened and your only options are to define TP/SL or Close it – once you invest, there is an actual trade that can no longer be modified in terms of the strategy or constituents until the strategy will re-balance.

For more information regarding this product, please check out our QuantRanks KID

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How to calculate Pip value?

Pip Value can be variable or fixed, depending on two factors:

1. The currency pair traded, (for example: EUR/USD).
2. The base currency, (for example: EUR of the EUR/USD currency pair is the measuring currency).

The Pip Value is also a function of the volume traded. The simplest formula to calculate Pip Value is:
(1 pip / exchange rate) * quantity = pip value

This number offers The Pip Value in the quoted currency. If your account’s base currency differs from the quoted currency, simply multiply the quoted currency by the relevant exchange rate.

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My SL/TP was reached but my trade didn't close. Why so?

Bear in mind that Buy positions close at BID price whereas Sell positions close at ASK price. When referring to the chart, please ensure that you are looking at the relevant pricing.

If you are still having issues, please reach out to our support team via or LiveChat and prepare your position/s ID numbers.

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What happens in case a company that I trade on announces a corporate action?

Depending on corporate event, price and/or quantity adjustments may be applied to your open positions in order to reflect the effect of the corporate action. For more specific information depending on your case, please reach out to our support team via or via LiveChat.

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What happens in case of Dividends?

Upon dividend distribution by the company-issuer of the underlying shares in a CFD, we apply a respective adjustment to your trading account on the ex-dividend date, in order to neutralize the economic effect that this corporate action.

The amount of the dividends that we pay out would not depend on, but on the Company that has announced the event. Depending on the position that you hold, can be credited or debited from your trading account.

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How can I add/remove instruments from my Favorites?

To add an instrument to your Favorites while on the platform, mark the star next to your instrument of choice’s name. To remove the instrument from your Favorites, unmark the star.

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Is there CFD Rollover on your platform?

Specific CFDs on our platform have a Rollover date and are automatically rolled over to the next monthly contract for the respective instrument. Tracking Rollover is easy with the posted information on our website regarding expiration dates and weekly expiration dates. The Rolloves dates are also listed in the Information box of instruments on our platform.

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What Indicators do you offer? offers the following Indicators: Trading Central, ADX, ADXR, Acceleration/Deceleration, Accumulation Swing Index, Accumulation/Distribution, Aroon Indicator, Aroon Oscillator, Average True Range, Awesome Oscillator, Bollinger Bands, CCI, CSI, Center of Gravity Oscillator, Chaikin Oscillator, Chaikin Volatility, Chande Momentum Oscillator, DEMA, DMI, DeMarker, Detrended Price Osc, Dynamic Momentum Index, EMA, EMA Envelope, Elder Ray, Fast Stochastic, Force Index, Forecast Oscillator, Full Stochastic, Gator Oscillator, H-L Volatility, Ichimoku, Inertia, Intraday Momentum Index, Kairi Relative Index, Keltner Channels, Linear Regression Channel, Linear Regression Curve, Linear Regression Slope, MACD, Market Facilitation Index, Mass Index, Median Price, Momentum, Money Flow Index, Negative Volume Index, On Balance Volume, Oscillator, Parabolic SAR, Percent Change, Percent of Resistance, Percentage Price Oscillator, Price Channel, Price Oscillator, Price and Volume Trend, ROC, Relative Strength Index, Relative Vigor Index, Relative Vigor Index SMA, Relative Volatility Index, SMA, SMA Envelope, STARC Bands, Schaff Trend Cycle, Slow Stochastic, Smoothed Rate of Change, Spearman, Standard Deviation, Standard Deviation Channel, Standard Error Bands, StdDev Volatility, Swing Index, TEMA, TMA, TRIX, Time Series Forecast, True Strength Index, Typical Price, Ultimate Oscillator, Vertical Horizontal Filter, Volume Weighted Average Price, WMA, WMA Envelope, Weighted Close, Wilders Smoothing, Williams AD, Williams Alligator, Williams Percent Range and ZigZag.

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What is a Margin Call?

There is a certain margin amount needed to maintain your positions open and is expressed through total percentaege of your ongoing trades (Margin Level). Margin Call occurs once your Margin Level falls down to 50% or below.

In order to protect you from further bigger losses, the system may start closing your trades, starting from the one generating the highest loss.

Your margin can be increased by making further investments or decreasing open position exposure.

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Which types of Instruments do you offer? offers you the opportunity to trade with the world’s most traded CFDs using Instruments such as Shares, Currencies, Indices, Bonds, ETFs and Commodities, totaling more than 2000 instruments.

If on the platform, you can use the Search tab located top left in order to locate a specific asset.

To view a full list on our website, please click here.

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What does Overnight Rollover (Swap or Financing) mean & how to calculate it?

Overnight Rollover (Swap or Financing) is the process whereby the settlement of a deal is rolled forward to another value date, and a charge is levied based on the difference in the interest rates of the two currencies. Every day at 21:00 GMT, open positions are rolled over to the next day and the positions gain or lose interest based on the interest differential between the bought and sold currencies.

The Swap is charged triple on Wednesdays For FX pairs and triple on Fridays for all other assets in order to compensate for the upcoming weekend.

To calculate applied Swaps you can use the following formula:
(Overnight Interest %) x (Last mid-price at 21:00 GMT) x (Quantity) x (number of days held open)
Last mid-price = (Closing Bid + Closing Ask)/2

Overnight Interest % could be found in each instrument’s Information box.

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What is the Spread that you offer?

The Spread on our platform is Floating. This means that the Spread we have can vary throughout the day depending on various factors such as current volatility of markets or the liquidity available.

A benefit of floating spread is that the ratio of it can go tighter than usual when there is no volatility but available liquidity.

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What is the leverage on your platform?

The maximum leverage for Retail clients is 1:30. Some instruments however, have maximum leverage ratio of their own which you may check here:

If you are looking to increase your leverage, you may apply to become a Professional client. More information on this topic can be found here:

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Do you offer GSL (Guaranteed Stop Loss)?

This feature is currently only available to residents or citizens of France.
For further information, please refer to

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Are charges & fees included in my open P&L?

No, your open P/L is in Gross amount. You can check your Net open P/L at the top right corner of platform or in your Account Statement.

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Where can I see my Open and Pending orders?

Your ‘Open Positions’ and ‘Orders’ tabs are located at the top left of the platform.

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How do I set a Stop Loss Order and Take Profit?

Once you select Buy or Sell and you access the New Order window, you can choose whether to place a Stop Loss or a Take Profit under the Quantity tab.

If your position is already open, you can still set Stop Loss/Take Profit by clicking on the Edit button of trade in your Open Positions tab.

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Do you offer Trading Notification Services?

Yes, we offer a variety of Trading Notification Services for important events happening in the market, ranging from app push notifications, SMS messages, pop-ups within the trading platform and emails. You may enable those from the top right menu on the platform, ‘Settings’ and then ‘Notifications’.

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How can I open Entry Limit/Entry Stop Orders?

To open one of the above orders, select your direction (Buy or Sell) and from the New Order window, follow up by clicking on the ‘Advanced’ option.

If you have selected Buy, you will be allowed to place a Buy Limit or Buy Stop Order. If you have selected Sell, you will be allowed to place a Sell Limit or Sell Stop Order.

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How can I add an Indicator to my chart?

To add an indicator to your chart, navigate to the ‘Indicators’ button on top of the chart (if on Advanced mode) or click on the icon from the menu available on our chart (if on Basic mode).

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What is Conversion fee?

The Conversion fee is a small charge (0.6%) deducted for the currency conversion when there is discrepancy between the trading account currency and the quoted currency of the underlying asset are different.

More information is available in our “Investment Services Agreement”, section “Performance and settlement” 10.48. and the “Order Execution Policy”, section 10.7.2. “Conversion fees”.

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What are your trading hours?

The trading hours vary depending on the type of instrument. You may view a full list of them here:

Opening or Closing times may also be altered by due to liquidity and risk management considerations.

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What is a Stop Loss/Take Profit?

Stop Loss and Take Profit are protection orders which allow you to protect yourself against further losses or lock-in your profits when you are not able to monitor your positions.

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What is a grey market?

By trading on a grey market, you’re taking a position on a company’s potential market cap ahead of its Initial Public Offering (IPO). When a company embarks on an IPO it goes public on a stock exchange.
If you think the estimated value of the company is over- or underpriced, or if news stories surrounding the business creates additional volatility, a grey market enables you to take advantage before the shares are released publicly on the stock exchange.

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Why I cannot go Short on a specific asset?

Because of certain market conditions, restrictions or availability, clients can only go Long on some stocks.

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What is a CFD?

CFD (Contracts for Difference) allow investors to execute leveraged long-term or short-term trades, with a broad selection of instruments. CFDs are a flexible and accessible trading option that is based on the change of price in multiple commodity and equity markets, with leverage and immediate execution. Trading on CFDs allows you to speculate with price movement of stocks without actually owning them.

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What are Balance & Equity?

Balance is your account’s total value, excluding P&L from open positons.

Equity is your account value with open P&L included. Your Equity is what will become your balance in the event that you close all trades.

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What are Market & Pending orders?

Market Order refers to an order to Buy or Sell at the currently quoted market “ask” or “bid” prices.

Pending Orders are only initiated and automatically opened if your specified market prices are reached. Entry orders come in two forms: Entry Limit Orders and Entry Stop Orders.

An Entry limit order is an order to buy (or sell) at a specified price which is better than the current market price at the time the order is entered. An Entry Stop order is an order to buy (or sell) at a specified price which is worse than the current market price at the time the order is entered.

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What is Spread?

Spread is the difference between the Bid price and the Ask price and is charged upon the opening of your trade.

For example, if the quote for the EUR/USD currency pair is 1.2910 against 1.2911, then the Spread is 1 pip.

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What is Required Margin and Used Margin?

Required Margin refers to the amount required for you to open a position and is derived through the following formula:
(volume x current price) / leverage + (volume x spread) = total required margin

For example: If you buy 10 barrels of oil at 51.30, then the calculation for Required Margin is:
(10*51.30)/100 + (10*0.03) = 5.43 USD

Used Margin is the sum of margin currently used for your open positions and is calculated by adding up all of the initial margins of all of your open positions.

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What is a Pip?

Pip is the acronym for Price Interest Point, which is the smallest price move that a given exchange rate can make.

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  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • 1,000,000 insurance cover** 
  • Negative Balance Protection


  • CFD
  • Share Dealing
  • Strategy Builder, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under licence no. 092/08 and FSCA under licence no. 43906.


  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection
  • $1,000,000 insurance cover** 


  • CFD
  • Strategy Builder, operated by Finalto (BVI) Ltd by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.


  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • £1,000,000 insurance cover** 
  • Negative Balance Protection


  • CFD
  • Spread Bets
  • Strategy Builder operated by Finalto Trading Ltd. Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.


  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection
  • $1,000,000 insurance cover**


  • CFD, operated by Finalto (Australia) Pty Ltd Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

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**Terms & conditions apply. Click here to read full policy.

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