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IT Support Specialist
Location: Cyprus

Career Opportunity

We seek to recruit an IT Support Specialist to be based in our Nicosia office, who will be reporting to the Group IT Manager.

Key Responsibilities

  • Providing 1st and 2nd level IT on-site and remote support to employees in several countries.
  • Supporting Windows systems and services: Desktops, Printers and Servers.
  • Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
  • Supporting and ensuring maintenance of company IP telephony system, end user phones, fax, etc.
  • Diagnosing and resolving ongoing hardware/software issues.
  • Carrying out periodic updates of the operating systems or applicable software.
  • Effectively participating in local and global projects.
  • Having responsibility for the maintenance and update of hardware inventories and software licenses.
  • Managing local IT procurement.
  • Contributing to the creation/change of documentation, knowledge base, and manuals, as well as participating and supporting knowledge sharing, as part of a Global IT team.
  • Maintaining users’ management in the company’s CRM system.
  • Following relevant IT and security processes, policies, guidelines, standards, and blueprints.
  • Providing regular reports such as change requests, incident reports, etc.
  • Maintaining a positive and helpful attitude for any incoming support requests.
  • Undertaking any other related tasks assigned by management.

Experience and Skills Required

  • Bachelor’s degree in Computer Science or other related field. 
  • Excellent knowledge of the Greek and English languages, both verbal and written. 
  • 1-3 years of experience in a similar role.
  • Previous experience with Microsoft operating systems: Windows 10/11, Windows Server 2012 R2 and above.
  • Good knowledge in Microsoft based infrastructure - AD, DNS, and DHCP.
  • Knowledge of Office 365/Sharepoint//Azure AD/MDM is advantage.
  • Good understanding of TCP/IP, roles of network appliances and services.
  • Knowledge of VoIP Telephone system – Asterisk.
  • Experience in writing technical documentation.
  • Ability to understand and resolve network and performance related problems.
  • Experience with Scripts & automation is advantage – PowerShell.
  • Strong analytical and troubleshooting skills.
  • Ability to work under pressure and meet tight deadlines.
  • Self-motivated with an ability to work autonomously. 
  • Self and quick learner.
  • Team player.

Due to the high volume of applicants only successful candidates will be contacted.

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