Frequently asked questions

Explore our FAQ section for answersto all your questions. These sectionsare frequently updated to provide youwith relevant information.

Select from the topics below to find answers to the most frequently asked questions.
For general information about
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Who is is operated by SafeCap Investments Limited – a Cyprus Investment Firm (CIF) – which is licensed and regulated by the Cyprus Securities and Exchange Commission (CySEC). SafeCap Investments Limited is also regulated under the Markets in Financial Instruments Directive (MiFID).

With a focus on safe, secure, licensed and regulated trading, is determined to provide our clients with the best online forex trading experience possible. We invite you to explore the site and/ or visit our About Us page.

Is regulated?

Yes. is fully licensed to provide financial services by the Cyprus Securities and Exchange Commission (CySEC), and is regulated under the European Union Financial Services law known as the Markets in Financial Instruments Directive (MiFID). is also subject to limited regulation under the FCA.

Where is located? is operated by SafeCap Investments Limited, a Cyprus based company. Cyprus is a full member state of the European Union. Due to its competitive tax regime, skilled workforce and strict regulations, Cyprus has a growing financial sector which is quickly becoming a regional powerhouse.’ offices are located on the 6th floor of the Treppides Tower, 9 Kafkasou Street, Aglantzia 2112, Nicosia, Cyprus.

What is CYSEC?

CySEC (Cyprus Securities and Exchange Commission) is the commission charged with regulating Cyprus’ financial markets. It ensures that CIF’s (Cypriot Investment Firms) adhere to strict financial guidelines in accordance with the laws and regulations of Cyprus and the European Union. CySEC is a public body that supervises and controls operations and transactions carried out in the Stock Exchange.

CySEC duties include but are not limited to:

  1. Supervising and Controlling licensed investment services companies
  2. Carrying out inspections over brokers and brokerage firms
  3. Granting operational licenses to investment firms

Cyprus is a full member-state of the European Union and as such shares similar powers to financial supervisory authorities in Europe (such as the UK’s FCA).

What is the MiFID?

MiFID (Markets in Financial Instruments Directive) is a European Union law with the objective of increasing competition and consumer protection in investment services. MiFID provides regulatory harmony for investment services across member-states operating in the European Economic Area.

What security do I have when trading with

At we understand that the security of your funds is a primary concern. Rest assured that we consider the implementation and strict adherence to financial guidelines – both internal and external – a top priority, and concrete safeguards are built within the system to ensure a safe, secure and efficient trading experience.

Safety measures include but are not limited to:

  • In accordance with financial regulations, client funds are segregated from operational funds, and are monitored on a daily basis.
  • We validate full compliance with financial regulations requirements, among which is the holding of sufficient capital in order to safeguard client fund.
  • We use a combination of advanced technical and physical safeguards to protect all data systems.
  • Rigorous firewalls and Secure Sockets Layer (SSL) software is used to protect information during transmission.
  • All communication between our clients and data servers is encrypted.

When was founded?

Arbat Capital Limited was founded in 2006. Two years later, in 2008, Arbat Capital Limited became CySEC regulated.

In 2009, Arbat Capital Limited was renamed SafeCap Investments Limited, which owns and operates

How does determine its pricing structure? works closely with major banks and financial institutions operating in the forex industry. By working with several leading banks, is able to obtain the best Bid and Ask price on behalf of clients. Working with top-tiered banks allows to offer the most liquid, accurate, cost-effective and secure solutions for our customers.

I’m a novice forex trader. Can I use

From beginners to professionals, services all levels of forex traders! Providing 24/7, multi-lingual support, offers a flexible platform with powerful tools to assist you in all your online trading needs.

How can I file a complaint?

Please fill in our complaint form by clicking here and send it via email to our Customer Support Department at

Account Information
Anything and everything you need to know about your account
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How do I open an account?

Designed with you in mind, opening a account is easy. Simply click on the register online link and fill in the required information page. Once your account has been successfully created, you will need to send verification documents in order to complete the registration process. These can be faxed, scanned or emailed. As soon as your documents have been approved, you will be able to fund your account and begin trading.

What documents are required to open a account?

In order to activate your account the following documents are required:

  • An identifying document such as a passport, drivers license or official ID
  • Proof of Address such as a utility bill or bank statement (Must be no more then 6 months old)

These documents should be either faxed with your full name and account number to +357-2-223-2242 or scanned and emailed as attachments to:

You can also upload your documents to our website by clicking here.

I have registered but can’t login to my account. What I should do?

After registering, you will receive a welcome email with a verification link. Please check your email and follow the link. If the verification link does not work, please try copying and pasting the link into your browser’s address bar. If this does not resolve the issue, please contact the support team via chat or email at:

Can my company open an account? will consider accepting corporate accounts; however, corporate accounts will only be accepted after undergoing and passing a rigorous compliance process.

If you are interested in applying, please contact for further details.

Can I open a joint account?

For more information, please contact

What is the minimum transaction size?

The minimum transaction size depends on the instrument you trade. For more information please check our Forex trading conditions page and/or the CFD trading conditions page.

How do I change my account details?

To change your account details, please contact your Account Manager or a member of our support team.

Does charge any commission and/ or trading fees? DOES NOT charge any commission or fee as a result of your trading. is compensated for its services through the Bid/Ask spread.

Will someone manage my investments?

No. does not manage funds for its clients as this may create a conflict of interest. In order to remain 100% impartial, and always have our clients’ profit and interest in mind, we do not manage funds. However, while you will be managing your own investments, you will be assigned an experienced Account Manager to help you along the way.

Does deduct any amount from my account for tax purposes? does not deduct taxes from client accounts. It is the individual client’s responsibility to handle his or her own tax obligations in accordance with local law.

What happens to my open positions at the end of a trading day?

All open positions are automatically rolled or swapped over to the next business day. Traditionally, all spot trades in the FX market are performed for a period of two working days (when the delivery of the transaction takes place). Hence, in order to avoid the delivery of the trade, the positions are automatically closed for the original trade date and reopened for the next trade date.

In order to keep things simple and give maximum advantage to our clients, the open and close rates of the rollover are kept the same as the open position rate. A premium is then added or subtracted based on the difference in interest rate between the two currencies being traded.

Can I trade over the phone?

Yes. Clients are welcome to call the Dealing Desk 24 hours a day, Monday – Friday. The dealing desk will quote the customer a two way price (Bid & Ask) and the customer may place whichever order he or she chooses. The dealing desk will then confirm the trade. Many customers find that placing trades online is more suitable for fast trading, but all customers have the option of calling the dealing desk.

What is the maximum trade size?

There is no maximum trade size, although large trades need to be authorized by the dealing room and may have different terms.

What are your margin requirements? clients can trade using a leverage of up to 200:1, depending on the asset they wish to trade and the trade size. Leverage of 200:1 means that a client is able to open a position which is up to 200 times the size of his or her deposit. For example, if a client has deposited $1,000 he or she will be able to open a trade up to $200,000 in value. A minimum 0.5% margin must be maintained at all times. To learn more about trading conditions and margin requirements for assets, please visit our Forex Trading Conditions page and/or CFD Trading Conditions page.

Does use margin calls?

Absolutely. The WebTrader platform will trigger a margin call notification when your account equity level falls to 100% (or less) of the required margins by your open positions. If the equity of your account falls to 20% of the required margin then the platform will close all open positions. The service is not available in MT4

For example, a client opens a 200,000 USD/JPY position with Equity holding at $2,000. The Margin Requirement for such a position would be $1,000 (which stands for the Used Margin as well). If the client’s Equity falls to $1,000, the client will receive a Margin Call notification. If the client’s Equity continues falling and drops to $200, the position will be closed at market rate.

Is Forex / CFD trading risky?

It is worth keeping in mind that Foreign Currency & CFD trading carries a high degree of risk and may result in serious financial loss. Foreign Currency & CFD trading is not suitable for everyone. The high degree of leverage and volatility involved in Forex & CFD trading means that transactions can result in heavy losses as well as significant gains. We recommend that you trade with extreme caution and care. For help and guidance, make sure to take full advantage of all our services and highly trained support team. We also have a comprehensive library of educational resources available on our website. To help minimize potential losses, we also provide essential trading tools such as stop loss orders. However, such tools do not remove the significant element of risk that is involved in forex trading. To learn more about the risks involved with Forex & CFD trading, please visit the risk disclosure page.

What hours can I trade?

Due to very low liquidity (and until further notice), trading hours will open on Sunday at 22:00 GMT and close on Friday at 22:00 GMT.

Deposits & Withdrawals
Review this section for general Deposit & Withdrawal inquiries
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If I choose to send wire transfers. Who should I send it to? works with many local banks. You can view a complete list of banks and choose whichever one is best-suited for you. works with many local banks. You can view a complete list of banks and choose whichever one is best-suited for you.

Which payment methods can I use to deposit funds into my account? accepts a wide variety of payment methods, such as:

  1. Credit/ Debit card (Visa, MasterCard or Diners Club)
  2. Fast Wire Transfer
  3. Webmoney
  4. Local Payment Methods

For a full list of payment methods please login to your account and go to the deposit page.

What is the minimum deposit amount for online trading with

The minimum amount to open a account is $/€/£ 100.

Is there a deposit fee? does not charge clients when they deposit funds into their accounts. However, we recommend you check with your bank or credit card company for any money transfer costs and / or extra charges.

Please Note: if a client deposits over $2,500, any transfer fees will be covered by

When will my funds appear in my account?

The time it takes for funds to appear in your account may vary depending on the deposit method used:

  1. Credit/ Debit Cards take approximately 24 hours to process (from time of receipt)
  2. Wire Transfer Deposits take approximately 1 – 2 business days to process (from time of receipt)

How do I withdraw funds from my account?

In order to withdraw funds you can either log in to your account and select the "Withdraw Funds" tab and follow the instructions there or fill out a withdrawal request form. This form can be found on the website as a downloadable PDF file. Simply sign and fax the request form to: +357-2-223-2242. You can also scan and email the request form to:

In order to process your withdrawal request in a quick and efficient manner, please refer to the following guidelines:

  1. Funds can be transferred directly to your bank account by wire transfer or returned to your credit card. However, a withdrawal can only be made using the exact same method you used for depositing.

    For example, if you deposited using a specific credit card, your funds can only be returned to that same credit card.

  2. Withdrawal requests are usually processed within three business days of receipt of all required documentation.
  3. In order to withdraw funds from your account you must maintain your margin requirements in case you have open positions. If you request a withdrawal of funds from your account and we cannot comply without closing some part of your open positions, we will not be able to fulfill your request until you have closed sufficient positions to enable your withdrawal.

Please Note: in compliance with anti-money laundering regulations, is allowed to transfer funds only to an account bearing your name. may require additional information or documentation prior to releasing funds to your account.

Does charge any deposit or withdrawal fees? does not charge any deposit or withdrawal fees. However, please keep in mind that some banks might charge transaction fees. These fees are not covered by

Please note: any bank fees incurred by VIP clients are covered by

If I withdraw funds, how long does it take to receive the money?

We work hard to make sure your funds are transferred in a prompt and efficient manner.

Regular money transfers normally take approximately three to six business days for approval; however, please keep in mind that there are several factors which might affect the speed in which your account is credited/ debited.

These factors include, but are not limited to, the specific service you use to wire/ request funds.

Approved wire transfer withdrawals are forwarded to our bank on the day of their approval and are usually sent out from our bank on the same day.

Wire transfers often make their way between several banks in several countries, and this can take a little longer as foreign financial institutions usually require a few working days to remit funds around the world.

Once processed, for any withdrawal via bank wire transfer or credit card, please allow up to 7 business days for the funds to reach your bank account.

Please note: in compliance with anti-money laundering regulations, is allowed to transfer funds only to an account bearing your name. may require additional information or documentation prior to releasing funds to your account.

Can I withdraw my bonus?

Bonus Requirement:

In order to withdraw your bonus you must execute a minimum trading volume of $10,000 for every $1 bonus. For example, if you received a $100 bonus you will need to have a minimum trading volume of $1,000,000 in order to withdraw your bonus.

Please note: you may withdraw funds from your account before reaching the minimum trading volume; however, by doing so you forfeit the bonus amount.

Who can help me with questions about my account and/ or withdrawals?

Your Account Manager is ready to help you with any questions you might have. To obtain a quick response, you can reach your Account Manager via email or telephone. If your Account Manager is unavailable, our highly trained support team will be on hand to answer your questions. Rest assured that there is always a staff member available to take care of all your needs. Feel free to contact us at anytime.

Trading Platform
Learn all about platforms
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How many trading platforms are available? offers 3 trading platforms:

  1. MetaTrader 4: take advantage of one-click, at-best order execution, advanced technical analysis and unmatched automation capabilities!
  2. Market WebTrader: a user friendly web platform which synchs up to your MT4 account.
  3. Market Mobile Trader: a state-of-the-art platform developed using HTML 5. Market Mobile Trader is compatible with Smartphones that support HTML 5.

To learn more about the trading platforms, please visit the Trading Platforms page.

Can I trade using MAC?

Yes. In order to trade from non-windows based computers you’ll need to activate the Market Java Trader platform. To learn more about this trading platform, please visit the Trading Platforms page.

What are the recommended system requirements for using’ trading platform?

The recommended PC requirements are:

Computer: Intel Pentium IV 3.0GHz, 512 MB RAM, or higher

Monitor: A minimum resolution of 800x600 pixels

Operating system: Microsoft Windows XP, Windows 2000

Web browser: Microsoft Internet Explorer 6.X

Internet connection: Broadband internet connection with a min 1.5 MB download speed

Note: Systems that do not meet these requirements may experience limited functionality.

What is Trailing Stop?

A Trailing Stop is a stop-loss order that automatically adjusts itself as the market rate moves in the direction of your open position. The trailing price literally trails behind rising prices, allowing you to capture more profits while ensuring that if prices suddenly drop you are still protected by the automatic Stop-Loss order.

Important Note for MetaTrader 4 Platform: Since Trailing Stop works on the client terminal side, unlike Stop Loss and Take Profit, that work on the server side, it won't work if the client terminal is closed. If the client terminal is closed, only Stop Loss that was placed by Trailing Stop before the terminal was closed, can trigger.

Can I change the layout of trading platform?

Yes. Once you have logged-in to’ trading platform you can customize the platform’s layout according to your personal preferences. This enables you to organize windows, add charts and create new workspaces.

What is Forex?

In short, the Foreign Exchange market, also referred to as the "Forex" or "FX“ market, is the largest and most liquid financial market in the world, with a daily turnover volume of roughly 4 Trillion US Dollars. Forex trading is the buying and selling of one country’s currency against another.

To learn more about the Forex market, please refer to the Forex Education page.

What is spread?

The spread is the difference between the bid price (selling price) and the ask price (buying price).

Example: If the quote for the EUR/USD pair is 1.2910 against 1.2913 then the spread is 3 pips.

What is a Pip?

Pip is an acronym for Price Interest Point . This represents the smallest value of measurement for forex currencies.

How does a Stop Loss order work?

Stop Loss orders are used to reduce risk by closing a losing trade once a market passes a trigger value pre-determined by the trader. will do its best to fill your trade at the price requested. However, because the order will close your trade at the best available price once activated, the Stop Loss is exposed to a gapping market.


For the sake of absolute transparency, this means cannot guarantee a Stop Loss.

When is the forex market open for trading?

The Forex market is open for trading 24 hours a day, five days a week. The market opens on Sunday evening at 22:00 GMT when Asian markets open, and concludes on Friday night when the New York markets close.

What is the rollover?

A rollover is when interest is paid or deducted from open positions. Trading currencies always involves two different currencies with their own individual interest rate. When you buy a currency that has a higher interest rate than the sold currency, you will be paid interest. However, when you buy a currency with a lower interest rate than the sold currency you will pay interest, and money will be deducted from your account. A rollover applies only to overnight trades.

Expiration of a CFD on the MarketTrader platform

Unlike MetaTrader platform, CFDs position opened on the MarketTrader platform will be automatically rolled over to the next futures price during the last weekend (preceding the official expiration day).

  • This is known as the Expiration Rollover.
  • If there is any substantial price difference between the two contracts, an adjustment will be Credited or Debited from the balance of your account to neutralize the price difference between the Futures series. This is subject to the open position amount of the expiring CFD.
  • This Adjustment will show up in your account under Rollover Charge and will not affect the real value of your Equity. However, you should be aware that the switch between the two Future prices of the underlying CFD might involve a price difference. Therefore, Entry Orders might be filled at Market rates rather than on the predefined rates.

To Avoid Price Adjustments: If you do not want to incur the price adjustment or any implication of the Expiration Rollover, you can close your position(s) and/or cancel Orders before the rollover date and open a new position afterwards., at its best effort, will inform customers about any projected expiration of instruments – please check this page for upcoming expiration dates or Contact Us for details.

For more details on CFD instruments and trading, please visit the CFD Trading Conditions page.

HIGH RISK INVESTMENT WARNING: Trading Foreign Exchange (Forex) and Contracts for Differences (CFD’s) is highly speculative, carries a high level of risk and may not be suitable for all investors. You may sustain a loss of some or all of your invested capital, therefore, you should not speculate with capital that you cannot afford to lose. You should be aware of all the risks associated with trading on margin. Please click here to read full risk warning. is a trading name of Safecap Investments Ltd, a Financial Services Company authorized and regulated by the Cyprus Securities Exchange Commission (CySEC) under license no. 092/08. Safecap Investments Ltd is located at Treppides Tower, 6th Floor Kafkasou 9, Aglantzia P.O.Box 26522 CY2112, Nicosia, Cyprus.
Restricted Jurisdictions: We do not establish accounts to residents of certain jurisdictions including Canada and USA. For further details please see Terms & Conditions.
HIGH RISK INVESTMENT WARNING: Trading Foreign Exchange (Forex) and Contracts for Differences (CFD’s) is highly speculative, carries a high level of risk and may not be suitable for all investors. You may sustain a loss of some or all of your invested capital, therefore, you should not speculate with capital that you cannot afford to lose. You should be aware of all the risks associated with trading on margin. Please click here to read full risk warning. Vietnam is powered by HighMoon International Inc., a Belize limited liability company licensed by the International Financial Services Commission (IFSC) with license no. IFSC/60/298/TS/14 whose registered office is at No.35 New Road, P.O. Box 1708, Belize City, Belize, C.A.
Restricted Jurisdictions: We do not establish accounts to residents of certain jurisdictions including Canada and USA. For further details please see Terms & Conditions.
RISK WARNING: Trading Foreign Exchange (Forex) and Contracts for Differences (CFD’s) on margin is highly speculative, carries a high level of risk and may not be suitable for all investors. Before deciding to trade FX/CFDs offered by you should carefully consider your objectives, financial situation, needs and level of experience. By trading, you may sustain a loss of some or all of your invested capital. You should be aware of all the risks associated with trading on margin and read and consider the Financial Services Guide, Product Disclosure Statement (Forex and CFDs), Terms and Conditions and General Disclaimer. STA Global Investments Pty Ltd, trading as is a fully licensed Australian based company (ACN 158 641 064) Australian Financial Services License (number 424008).
Restricted Jurisdictions: We do not establish accounts to residents of certain jurisdictions including Canada and USA. For further details please see Terms & Conditions.